Field Specialist

4 weeks ago

Sunnyvale, United States Mindlance Full time

Job Details:

Job Title: Field Support Technician

Job Duration: 12+month contract (Possibility for extension)

Job Location: Sunnyvale CA


Summary:

The Field Support Tech role will provide technical support to engineers, operations personnel, and field personnel who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, software, and network or wireless systems.

They will report design, reliability and maintenance problems or bugs to hardware or software engineering teams. May be required to assist in customer installation.

The position involves working with complex systems, utilizing problem solving skills, and maintaining organization in a fast-paced, multi-functional environment.


Key Qualifications

Displays mechanical aptitude

Must have valid driver’s license

Experience working under demanding deadlines

Good communication and interpersonal skills

Extremely organized and on-task

Ability to work with multiple teams in a cross-functional environment

Clear and concise documentation standards

Experience following Standard Operating Procedures (SOPs) to complete tasks

A successful tech will be a self-starter with the ability to work independently

Able to travel domestically as needed for field visits

Available to support occasional weekend coverage needs


Tasks

Perform requested component, software, and system testing

Troubleshooting components, constructing reports

Filing bug reports on issues in testing/troubleshooting

Build and repair complex mechanical systems

Maintain tools and work spaces/labs

Documenting and Maintaining procedures

This role is expected to be in the office 5 days per week

EEO:

“Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.”

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