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Property Field Inspection Claims Specialist
2 months ago
We are seeking a highly skilled and experienced Property Field Inspection Claims Specialist to join our team at State Farm Mutual Automobile Insurance Company. As a key member of our claims handling team, you will be responsible for handling accidental and weather-related claims for homeowners, commercial properties, and large losses.
Key Responsibilities- Conduct on-site inspections and assessments of property damages for both residential and commercial claims.
- Collaborate with policyholders, insurance agents, and other involved parties to gather information and resolve claims efficiently.
- Provide exceptional customer service throughout the claims process, addressing inquiries and concerns promptly and professionally.
- Gather necessary evidence, document findings, and prepare detailed reports to support the claims handling process.
- Investigate and adjust both personal and commercial property claims with exposures up to $500,000.
- Evaluate coverage and policy terms to determine the validity of claims and ensure compliance with local regulations.
- Negotiate and settle claims within the authorized limits, considering policy provisions, industry standards, and company guidelines.
- Bachelor's degree in a related field is preferred or equivalent work experience.
- Minimum of 5 years experience as a Property Field Inspection Claim Specialist in the insurance industry, specifically in property claims.
- Strong knowledge of property insurance policies, coverage, and claim handling practices.
- Demonstrated knowledge of both residential and commercial building construction.
- Familiarity with local regulations and compliance requirements in California.
- Excellent communication and interpersonal skills to effectively interact with clients, agents, and other stakeholders.
- Proven effective communication skills to handle difficult/emotional conversations with a customer-minded focus.
- Proven ability to assess damages, estimate repair costs, and negotiate settlements.
- Detail-oriented with strong organizational and analytical skills.
- Proficient in using claims management software and other relevant tools.
- Physical agility to allow for: frequent lifting, carrying, and climbing a ladder; ability to navigate roofs at various heights for inspection of both residential and commercial structures; ability to crawl in tight spaces.
- A valid driver's license is required.
- Experience in handling complex or high-value claims.
- Construction background.
- Water mitigation inspection.
- Xactimate, XactContents.
