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Property Claims Specialist

2 months ago

Sunnyvale, California, United States State Farm Mutual Automobile Insurance Company Full time
About the Role

We are seeking a highly skilled Property Claims Specialist to join our team in Sunnyvale, CA. As a Property Claims Specialist, you will be responsible for handling accidental and weather-related claims for homeowners, commercial properties, and large losses.

Key Responsibilities
  • Conduct onsite inspections and assessments of property damages for both residential and commercial claims
  • Collaborate with policyholders, insurance agents, and other involved parties to gather information and resolve claims efficiently
  • Provide exceptional customer service throughout the claims process, addressing inquiries and concerns promptly and professionally
  • Gather necessary evidence, document findings, and prepare detailed reports to support the claims handling process
  • Investigate and adjust both personal and commercial property claims with exposures up to $500,000
  • Evaluate coverage and policy terms to determine the validity of claims and ensure compliance with local regulations
  • Negotiate and settle claims within the authorized limits, considering policy provisions, industry standards, and company guidelines
Requirements
  • Bachelor's degree in a related field is preferred or equivalent work experience
  • Minimum of 5 years experience as a Property Field Inspection Claim Specialist in the insurance industry, specifically in property claims
  • Strong knowledge of property insurance policies, coverage and claim handling practices
  • Demonstrated knowledge of both residential and commercial building construction
  • Familiarity with local regulations and compliance requirements in California
  • Excellent communication and interpersonal skills to effectively interact with clients, agents, and other stakeholders
  • Proven effective communication skills to handle difficult/emotional conversations with a customer-minded focus
  • Proven ability to assess damages, estimate repair costs, and negotiate settlements
  • Detail-oriented with strong organizational and analytical skills
  • Proficient in using claims management software and other relevant tools
Preferred Skills
  • Experience in handling complex or high-value claims
  • Construction background
  • Water mitigation inspection
  • Xactimate, XactContents