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Desktop Support Technician

3 months ago

Bloomington, United States TempWorks Software, Inc Full time

Job Summary:

At TempWorks, the Desktop Support Technician is responsible for providing technical support and assistance to internal staff members and maintaining the company’s technical assets. The Desktop Support Technician will interact with staff members at all levels inside the company and at all levels of technical knowledge.


General Responsibilities:

  • Daily management of enterprise applications including M365, Jira, hosted phones, etc.
  1. Work closely with enterprise application partners to assist with enhancement projects.
  • Identify causes of blocked and/or bounced emails to/from clients or vendors
  • Maintain printers and check folding equipment
  • Troubleshoot and repair desktop computer hardware issues
  • Create, modify, and follow SOPs and existing user documentation and desktop support processes
  • Maintain ticket queues, ensuring timely responses to user inquiries and accurate ticket documentation
  • Support AV needs for company meetings
  • Manage Active Directory accounts and security for internal staff members, including onboarding new hires and offboarding departing employees
  • Maintain asset control of computers, including auditing inventory on a quarterly basis
  • Create and support existing software installation packages using Intune
  • Provide technical support on software issues, VPN utilization, two-factor authentication, and file system permissions
  • Perform other related duties as assigned


Required Skills and Abilities:

  • Advanced understanding of infrastructure procedures and systems such as Microsoft 365, Intune, SharePoint, OneDrive, Jira, cloud phone system, etc.
  • Familiarity of infrastructure, including networks, servers, storage, and cloud computing
  • Excellent verbal and written communication skills
  • Excellent interpersonal and customer service skills
  • Excellent organization skills and attention to detail
  • Proficient in Microsoft Office Suite


Education and Experience:

  • Associates degree required; Bachelor’s degree in related field preferred
  • CompTIA A+ or equivalent
  • Proven experience (typically 2+ years) in maintaining, troubleshooting, and repairing PC hardware, printers, and peripherals
  • Knowledge in PowerShell scripting/automation highly preferred
  • Experience working in enterprise applications (ie: M365, Jira, hosted phones services, etc)
  • Demonstrated success in maintaining infrastructure systems

Physical Requirements:

  • Prolonged periods sitting at a desk and working on a computer
  • Must be able to lift up to 10 pounds at times