IT Support Specialist

6 days ago


Bloomington, Indiana, United States Franciscan Missionaries of Our Lady Health System Full time
Job Summary

We are seeking a highly skilled IS PC Technician to join our team at Franciscan Missionaries of Our Lady Health System. As a key member of our IT department, you will be responsible for providing top-notch technical support to our employees, ensuring seamless operation of our computer systems and hardware.

Key Responsibilities
  • Maintain, analyze, troubleshoot, and repair computer systems, hardware, and peripherals.
  • Document, maintain, upgrade, or replace hardware and software systems.
  • Provide high-quality, consistent end-user support services for all employees within FMOLHS.
  • Troubleshoot and resolve end-user issues by guiding users through corrective steps.
  • Document, log, escalate, and follow up on issues with end-users and sites.
  • Coordinate with other IS areas to resolve problems if necessary.
  • Image, configure, and deploy new hardware, software, and peripherals for use on the corporate network.
  • Assist in the development of, and comply with, all standards regarding documentation, end-user instructions, computer deployment, ticket logging, and monitoring.
  • Utilize computerized support tracking systems to accurately and effectively track user support statistics for adherence to SLA and to allow planning for staffing levels.
  • Research new developments in hardware and software and keep abreast of the latest developments and studies involving computer-related procedures and methods.
  • Prepare, review, and contribute to online support knowledge bases for FMOLHS applications and systems.
  • Remain current with the latest trends in the field of expertise by participating in ongoing training and development as directed by management.
  • Develop and implement data-driven performance improvement methodologies.
  • Maintain accurate records for use in evaluating organizational performance.
  • Identify ways of improving current services and consult with management on issues and problems.
  • Ensure security, integrity, and privacy of FMOLHS data in conjunction with FMOLHS policies and procedures.
  • Utilize IS project management methodology and best practices to improve individual and organizational efficiency, effectiveness, and outcomes.
Requirements
  • 2 years' experience in database applications or PC hardware & software.
  • Associate's degree in IT accounts for 1 year of experience.
  • High School graduate or equivalent.
  • Experience supporting MS Office, web-based applications, and remote users.
  • Experience identifying and resolving hardware issues for laptops, desktops, and servers.


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