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IT Support Technician

2 months ago

Bloomington, United States Fairchild Full time
ABOUT FAIRCHILD EQUIPMENT

Fairchild Equipment, established in 1985, has evolved from its origins as Yale Materials Handling into a diverse provider of trusted brands and services across multiple states. With a dedicated team of over 280 employees, we continue to uphold our family-owned values while pursuing growth and expansion.

COMPANY CULTURE

At Fairchild, we believe that exceptional customer experiences stem from a knowledgeable and dedicated team. Our employees embody our core values and strive to exceed expectations. We seek individuals who share our commitment to excellence.

Core Values
- **Family Values**: We promote a healthy work/life balance and a positive work environment.
- **Safety Always**: Our commitment to safety is unwavering.
- **Customers for Life**: We prioritize excellence in customer service and are dedicated to resolving any issues.
- **Employer of Choice**: We foster a workplace where employees are happy and productive.
- **Community Engagement**: We are active and responsible citizens in the markets we serve.

POSITION OVERVIEW

As an IT Support Technician, you will be responsible for delivering technical assistance to employees facing computer-related challenges, whether remotely or onsite. Your role will involve diagnosing issues, implementing solutions, and ensuring a high level of customer service. Candidates should possess strong technical skills, be self-motivated, and demonstrate excellent organizational abilities.

KEY RESPONSIBILITIES:
  • Assist users through our Help Desk ticketing system, phone, remote access, or in-person to troubleshoot and resolve technical issues in various areas, including:
    • Hardware peripherals (printers, scanners, etc.)
    • Software applications (Windows, CRM systems)
    • Mobile device support (iOS, smartphones)
    • Third-party vendor interactions
    • Desk phone troubleshooting
  • Conduct remote troubleshooting using diagnostic techniques.
  • Document issues and resolutions in accordance with IT Help Desk protocols.
  • Support the installation and maintenance of software applications.
  • Utilize Active Directory within a Help Desk environment.
  • Assist with employee setup, including hardware and software configurations.
  • Install and configure new workstations and equipment.
  • Manage technology-related asset tracking and inventory.
  • Provide accurate information regarding IT products and services.
  • Continuously update knowledge of technology used within the company.
  • Repair and replace equipment as necessary.
  • Support training for new hires on basic IT needs.
  • Test and evaluate new technology solutions.
  • Contribute ideas to enhance current practices and procedures.
  • Collaborate with other technical support staff as needed.
  • Take on additional responsibilities as assigned by management.

REQUIRED SKILLS AND QUALIFICATIONS:
  • Strong interpersonal and customer service skills.
  • Problem-solving and analytical thinking abilities.
  • Excellent written and verbal communication skills.
  • Ability to swiftly diagnose and resolve technical issues.
  • Teamwork and leadership capabilities to assist fellow support staff.
  • Willingness to learn and implement new technologies.
  • Ability to manage multiple tasks effectively.
  • Proficient in Windows operating systems and Microsoft Office Suite.
  • Familiarity with Office and Exchange 365.
  • Ability to prioritize and manage Help Desk tickets efficiently.
  • Capable of working independently and collaboratively.

EDUCATION AND EXPERIENCE:
  • Associate's Degree in Computer Science or related field.
  • 3-5 years of experience in IT support or help desk roles.

EMPLOYEE BENEFITS:
  • Comprehensive benefits package including medical, dental, and vision insurance.
  • Casual office attire.
  • Generous paid time off and holidays.
  • 401(k) retirement plan with employer matching.
  • Wellness program with potential medical insurance discounts.
  • Company-paid short-term and long-term disability coverage.

PHYSICAL REQUIREMENTS:
The physical demands of this position include the ability to lift up to 25 pounds occasionally and engage in various physical activities such as standing, walking, and reaching. Reasonable accommodations may be made for individuals with disabilities to perform essential functions.

Fairchild Equipment, Inc. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.