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Systems Engineer

2 months ago


Boston, United States Cerulli Associates Full time

Company Overview:

For nearly 30 years, Cerulli has provided global asset and wealth management firms with unmatched, actionable insights. Headquartered in Boston, Cerulli Associates is a global research and consulting firm that provides financial institutions with guidance in strategic positioning and new business development. Our analysts blend industry knowledge, original research, and data analysis to bring perspective to current market conditions and forecasts for future developments.


Position Overview:

The systems engineer position works on the information and technology team and reports to the Director, Information Technology. It is a hybrid role in the Boston office. The primary function of this role is to serve as a technical expert who oversees the organization's design, implementation, and maintenance of various systems and tools. The systems engineer will manage resources in Microsoft Azure, Microsoft Intune, Microsoft 365, and FreshWorks. They will also create and improve workflows between systems and tools to optimize performance and efficiency.


Responsibilities:

  • Manage and monitor cloud services and resources in Microsoft Azure, Microsoft Intune, Dynamics 365, Microsoft 365, Zoom, and Conference Rooms
  • Configure and troubleshoot network, security, and identity solutions in Azure and Intune
  • Deploy and manage applications and devices in Intune and Microsoft 365
  • Integrate and automate tasks and processes using PowerShell, Python, Azure CLI, Azure DevOps, PowerAutomate, and Azure Logic Apps
  • Administer and support FreshWorks platform, including FreshDesk, FreshService, and Fresh Status
  • Create and update documentation and reports on system configuration, performance, and issues
  • Provide technical support and guidance to end-users and other IT staff
  • Create knowledge base articles and documentation to support end-users


Qualifications:

  • Bachelor's degree in Computer Science, Engineering, or related field or equivalent experience
  • At least 3 years of experience as a Systems Engineer, Cloud Engineer, or similar role
  • Strong knowledge and experience with Microsoft Azure, Microsoft Intune, Microsoft 365, and FreshWorks tools
  • Proficient in scripting and automation using PowerShell, Azure CLI, Python, Azure DevOps, and Azure Logic Apps
  • Knowledge of using a ticketing system in a DevOps environment
  • Excellent communication, problem-solving, and analytical skills
  • Certifications in Azure Administrator, Microsoft 365, and FreshWorks are preferred