Asst. Director of Operations

1 month ago


Phoenix, United States Rainbow Housing Assistance Corporation Full time

Assistant Operations Director (Social Services) - National Resident Services Coordination (Multi-Family Industry)

Job Description: National Position - Location Negotiable


We are seeking a dynamic and experienced Assistant Operations Director in the Social Service Field to support the coordination of resident services across our national multi-family property portfolio. The ideal candidate will be responsible for ensuring high-quality service delivery, enhancing resident satisfaction, and implementing operational best practices.


Key Responsibilities:

  • Operational Oversight: Assist in managing daily operations of resident services across multiple properties, ensuring consistency and excellence.
  • Team Leadership: Supervise and mentor resident service coordinators, fostering a collaborative and high-performance culture.
  • Resident Engagement: Develop and implement programs to enhance resident experience and community engagement.
  • Compliance: Ensure all operations comply with federal, state, and local regulations, as well as company policies and standards.
  • Performance Metrics: Monitor and analyze performance data to identify areas for improvement and implement strategic solutions.
  • Vendor Management: Coordinate with external vendors and service providers to ensure quality and cost-effectiveness.
  • Budget Management: Assist in preparing and managing budgets for resident services, ensuring financial efficiency.
  • Reporting: Generate and present regular reports on operational performance, resident satisfaction, and program effectiveness.

Qualifications:

  • Bachelor’s degree in Business Administration, Property Management, or a related field.
  • Minimum of 5 years of experience in the multi-family housing industry, with a focus on resident services or operations.
  • Strong leadership and interpersonal skills with a proven ability to manage and motivate teams.
  • Excellent organizational and problem-solving abilities.
  • Proficient in MS Office Suite.
  • Ability to travel nationally as required.

Skills:

  • Effective communication and negotiation skills.
  • Strategic thinking and ability to implement operational improvements.
  • Strong analytical skills and attention to detail.
  • Customer-centric approach with a passion for enhancing resident experience.


Join our team and play a crucial role in shaping a positive living environment for our residents nationwide.


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