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Asst. Director of Operations
1 month ago
Assistant Operations Director (Social Services) - National Resident Services Coordination (Multi-Family Industry)
Job Description: National Position - Location Negotiable
We are seeking a dynamic and experienced Assistant Operations Director in the Social Service Field to support the coordination of resident services across our national multi-family property portfolio. The ideal candidate will be responsible for ensuring high-quality service delivery, enhancing resident satisfaction, and implementing operational best practices.
Key Responsibilities:
- Operational Oversight: Assist in managing daily operations of resident services across multiple properties, ensuring consistency and excellence.
- Team Leadership: Supervise and mentor resident service coordinators, fostering a collaborative and high-performance culture.
- Resident Engagement: Develop and implement programs to enhance resident experience and community engagement.
- Compliance: Ensure all operations comply with federal, state, and local regulations, as well as company policies and standards.
- Performance Metrics: Monitor and analyze performance data to identify areas for improvement and implement strategic solutions.
- Vendor Management: Coordinate with external vendors and service providers to ensure quality and cost-effectiveness.
- Budget Management: Assist in preparing and managing budgets for resident services, ensuring financial efficiency.
- Reporting: Generate and present regular reports on operational performance, resident satisfaction, and program effectiveness.
Qualifications:
- Bachelor’s degree in Business Administration, Property Management, or a related field.
- Minimum of 5 years of experience in the multi-family housing industry, with a focus on resident services or operations.
- Strong leadership and interpersonal skills with a proven ability to manage and motivate teams.
- Excellent organizational and problem-solving abilities.
- Proficient in MS Office Suite.
- Ability to travel nationally as required.
Skills:
- Effective communication and negotiation skills.
- Strategic thinking and ability to implement operational improvements.
- Strong analytical skills and attention to detail.
- Customer-centric approach with a passion for enhancing resident experience.
Join our team and play a crucial role in shaping a positive living environment for our residents nationwide.
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