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IT Operations and Technical Project Manager

3 months ago

Fremont, United States Delta Electronics Americas Full time

Delta, founded in 1971, is a global leader in switching power supplies and thermal management products with a thriving portfolio of smart energy-saving systems and solutions in the fields of industrial automation, building automation, telecom power, data center infrastructure, EV charging, renewable energy, energy storage and display, to nurture the development of smart manufacturing and sustainable cities. As a world-class corporate citizen guided by its mission statement, “To provide innovative, clean and energy-efficient solutions for a better tomorrow,” Delta leverages its core competence in high-efficiency power electronics and its ESG-embedded business model to address key environmental issues, such as climate change. Delta serves customers through its sales offices, R&D centers and manufacturing facilities spread over close to 200 locations across five continents. Delta has 158 sales offices, 72 R&D centers and 48 manufacturing facilities worldwide


Throughout its history, Delta has received various global awards and recognition for its business achievements, innovative technologies and dedication to ESG. Since 2011, Delta has been listed on the DJSI World Index of Dow Jones Sustainability™ Indices for 11 consecutive years. In 2021, Delta was also recognized by CDP with leadership level ratings for its substantial contribution to climate change and water security issues and named Supplier Engagement Leader for its continuous development of a sustainable value chain.


Role: IT Operations and Technical Projects Manager

Location: Fremont, CA


Essential Position Responsibilities:

The Operations Manager supervise helpdesk teams, track performance, and ensure that customer service standards are maintained. He/she also train and support helpdesk technicians and manage any escalations.


The Technical Project Manager as a technical expert to lead projects around Servers, Storage, Virtualization, Security and Data Center operation for complex systems in large global and multi-office Enterprise infrastructure.


Additional responsibilities are to include however not limited to the following:

  • Responsible for the installation and configuration of new software and hardware, including the server network and devices
  • Responsible for monitoring system performance, IT system operations and storage utilization.
  • Plans for necessary hardware or software upgrades to support system growth.
  • Provides support with escalated helpdesk requests.
  • Leads a team of systems administrators, coordinates with different departments.
  • Leads team of helpdesk support engineers
  • Mentors team members and educates users.
  • Maintain strong technical documentation
  • Implement, operate and maintain company security standard
  • Supporting automation initiatives
  • Flexibility to work with Asia/Brazil Time zones
  • Other duties and projects as assigned


Job Requirements:

Education:

BS degree in computer science or related field

Current VMWare or Microsoft Certification desired


Experience:

5-7 years of experience working in the information technology sector

Scripting/Power Shell and Automation desired


Skills:

Excellent verbal and written communication skills

Ability to manage own time effectively and to be prompt and punctual

Experience of working effectively within a team and collaborating with others to achieve a goal

Demonstrable ability to think around issues and look at the wider picture in order to provide solutions through a variety of problem-solving techniques

Drive, self-motivation and ability to work under own initiative

Ability to produce management information reports from ITSM systems

Installation, Configuration and troubleshooting Of the PC/Laptops/Mobile, Servers, Backups and VMware

Strong Experience in Configuration & Troubleshooting of Windows 2019/2022 Servers and Windows 10/11

Knowledge of Active Directory, Group Policy, DNS and DHCP, RAID types, Skype for business, servers and virtualization

Resolve issues with Office 365, Email, skype for business, Mobile device management

Working Knowledge of Networking (TCP/IP), LAN/WAN systems, LAN protocols, VPN/SSL solutions and Antivirus/Malware solutions.

Experience in performing daily tasks like monitoring Backups and Restores of critical data

Enthusiastic about learning new technologies

(Problem Solving) Proven ability to contribute to the analysis and fix IT problems.

(Teamwork) Work with teams globally for implementing large scale IT initiatives.

(Listening Communication Skills) Leads through listening to others and articulating clear, compelling messages