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Ping Support Specialist

2 months ago

McLean, United States Hexaware Technologies Full time

What Working at Hexaware offers:

Hexaware is a dynamic and innovative IT organization committed to delivering cutting-edge solutions to our clients worldwide. We pride ourselves on fostering a collaborative and inclusive work environment where every team member is valued and empowered to succeed.

Hexaware provides access to a vast array of tools that enhance, revolutionize, and advance professional profile. We complete the circle with excellent growth opportunities, chances to collaborate with highly visible customers, chances to work alongside bright brains, and the perfect work-life balance.

With an ever-expanding portfolio of capabilities, we delve deep into and identify the source of our motivation. Although technology is at the core of our solutions, it is still the people and their passion that fuel Hexaware’s commitment towards creating smiles.

“At Hexaware we encourage to challenge oneself to achieve full potential and propel growth. We trust and empower to disrupt the status quo and innovate for a better future. We encourage an open and inspiring culture that fosters learning and brings talented, passionate, and caring people together.”

We are always interested in, and want to support, the professional and personal you. We offer a wide array of programs to help expand skills and supercharge careers. We help discover passion—the driving force that makes one smile and innovate, create, and make a difference every day.


The Hexaware Advantage: Your Workplace Benefits

  • Excellent Health benefits with low-cost employee premium.
  • Wide range of voluntary benefits such as Legal, Identity theft and Critical Care Coverage
  • Unlimited training and upskilling opportunities through Udemy and Hexavarsity


Role: Ping Support Specialist

Location: Mclean, Virginia

Experience: 5 + years

Work Mode: Day-1 Onsite

Salary Range: As per Market

Job Key Responsibilities:

As a Senior Operation Support Specialist, you will handle support issues for Ping Identity's integrations using PingFederate, PingAccess, PingDirectory, PingOne, PingID, and any supported integration kits.


You Will:

  • Assist with business application engagements and Investigate issues and queries using the existing bodies of knowledge and Standard Operating Procedures (SOP)
  • Communicate frequently and proactively follow up with the stake holder by phone, email and internet meeting systems
  • Contribute to knowledge base
  • Participate in on-call rotation
  • At least 3 years of technical support with Ping Identity's products.
  • Advanced technical proficiency with PingFederate and either PingAccess or PingDirectory


The Role Offers:

  • Linux-based and Windows server OS management SAML/OAuth/OIDC
  • Lightweight Directory Access Protocol (LDAP) and Directory Services Networking.
  • Load Balancers, Firewalls, IP, DNS PKI, X.509 certificates
  • Internet Protocols (HTTPS/SSL/TLS etc.)
  • You can troubleshoot web-based applications (through HTTP Tracing tools and log analysis) in browsers and applications servers
  • Experience with APIs (knowledge of REST and SCIM)
  • Experience with scripting languages


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