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Support Center Specialist HQ GS

1 month ago

Boise, United States Disability Solutions Full time

The J.R. Simplot Company is a diverse, privately held global food and agriculture company headquartered in Boise, Idaho. We are a true farm-to-table company with an integrated portfolio including food processing and food brands, phosphate mining, fertilizer manufacturing, farming, ranching and cattle production, and other enterprises related to agriculture.

Summary

This role will receive, document, research, coordinate and respond to routine and non-routine inquiries from internal and external contacts related to a variety of Accounts Payable operations. The AP Support Center Technician educates and assists internal (Simplot business) and external customers (suppliers) as it relates to invoice statuses, payment inquiries, remittances, and other Accounts Payable related topics.

Key Responsibilities
  • Receive, monitor, and solve all AP related inquiries via phone / voicemail & email in a timely manner. This includes, but is not limited to:
    • Review of vendor statements
    • Analyze request for potential escalation to L2
    • Assist with resolution regarding urgent or escalated inquiries
    • Assist with returned checks
    • Assist internal customers with updates to AP software access
  • Assist with maintaining departmental procedure, process and work instruction documentation 
  • Run periodic reports as requested        
  • Comple miscellaneous tasks as needed
Key Skills
  • Attention to Detail: Accurate data entry and spotting discrepancies are critical when reviewing invoices and payments                                                                                                           
  • Communication Skills: Strong verbal and written communication skills are essential for interacting with vendors, suppliers, and internal departments to resolve issues and clarify information                                                        
  • Time Management: The ability to manage time efficiently to meet deadlines and prioritize tasks is key in a fast-paced customer support environment
Typical EducationBachelor's Degree (B.A. or B.S.) from 4 year college or universityRelevant Experience3+ years related experience and/or training

Job Requisition ID: 20249

Travel Required: None

Location(s): Simplot Headquarters - Boise 

Country: United States


**The J.R. Simplot Company is proud to be an Equal Opportunity Employer and will consider all qualified applicants for employment without regard to race, color, religion, national origin, ancestry, age, sex, gender, gender identity, gender expression, genetic information, physical or mental disability, medical condition, sexual orientation, military or veteran status, marital status, or any other protected status. **