Current jobs related to Customer Service Supervisor - Schaumburg - Sterling Engineering
-
Customer Service Supervisor
3 weeks ago
Schaumburg, Illinois, United States Gumbrand Full timeJob SummaryThe Customer Service Supervisor is responsible for ensuring that the functions and performance of the Customer Service team are at an optimal level and aligned to meet customer needs and expectations. This position is responsible for proactively identifying problems before they occur and for implementing and maintaining resolutions.Key...
-
Retail Customer Service Manager
3 weeks ago
Schaumburg, Illinois, United States PetSmart, Inc. Full timeCustomer Service Supervisor Job DescriptionAs a Customer Service Supervisor at PetSmart, Inc, you will be responsible for ensuring a positive customer experience through effective communication and issue resolution. You will lead a team of customer service representatives and provide guidance and support to ensure excellent customer service standards are...
-
Shift Supervisor
3 weeks ago
Schaumburg, Illinois, United States Wendy's Full timeJoin Our Team as a Shift Supervisor at Wendy'sWe're seeking a motivated and enthusiastic Shift Supervisor to join our team at Wendy's. As a Shift Supervisor, you'll play a key role in ensuring our customers receive exceptional service and that our restaurant runs smoothly.Key Responsibilities:Lead and motivate a team of restaurant staff to deliver excellent...
-
Customer Service Representative
3 weeks ago
Schaumburg, Illinois, United States Mr. Rooter Corporation Full timeCustomer Service RepresentativeAt Mr. Rooter Corporation, we're seeking a skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you'll be responsible for delivering exceptional service to our customers.Key Responsibilities:Handle incoming calls and schedule service calls to meet customer requirementsReceive...
-
Customer Service Associate
2 months ago
Schaumburg, United States Associa Full timeThe Customer Service Associate is responsible for assisting customers with any troubles or inquiries that they might have. Often, customer service associates help customers over the phone or via email, but they may also deal with customers in person. Customer Service, Associate, Office Manager, Service, Community Manager, Customer, Retail, Property...
-
Customer Service Representative
4 weeks ago
Schaumburg, Illinois, United States Mr. Rooter Full timeCustomer Service RepresentativeAt Mr. Rooter, we're looking for a skilled Customer Service Representative to join our team. As a key member of our service team, you'll be responsible for handling incoming calls and scheduling service calls to meet customer requirements.Key Responsibilities:Receive incoming calls in a professional and courteous...
-
Customer Service Representative
3 weeks ago
Schaumburg, Illinois, United States Mr. Rooter Corporation Full timeCustomer Service RepresentativeAt Mr. Rooter Plumbing, we're committed to delivering exceptional customer service. As a Customer Service Representative, you'll play a vital role in upholding our service philosophy, providing the highest level of customer satisfaction. Your responsibilities will include handling incoming calls, scheduling service calls, and...
-
Customer Service Representative
3 weeks ago
Schaumburg, Illinois, United States Beacon Hill Full timeJob Title: Customer Service RepresentativeWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Beacon Hill. As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to our clients, ensuring their needs are met and exceeded.Key...
-
Customer Service Representative
4 weeks ago
Schaumburg, Illinois, United States Mr. Rooter Corporation Full timeJob Title: Fantastic Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our service team, you will be responsible for providing exceptional customer service and ensuring that our customers receive the highest level of service.Key...
-
Customer Service Representative
3 weeks ago
Schaumburg, Illinois, United States Brad Sutter - State Farm Agent Full timeCustomer Service Representative Job DescriptionWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will play a vital role in delivering exceptional customer service and support to our clients.Key Responsibilities:Provide prompt and professional customer...
-
Customer Service Professional
3 weeks ago
Schaumburg, United States DQS Inc Full timeJob Objectives Support the Customer Service Manager and the Vice President of Customer Engagement in carrying out the responsibilities of the Customer Service Department efficiently and accurately. Essential Functions Understand the customer service process (K3) and the key activities generated within the process. Service Allocated Customer Base. Contact...
-
Customer Service Representative
3 weeks ago
Schaumburg, Illinois, United States Wheels, LLC Full timeJob Title: Customer Service Support SpecialistJob Summary:We are seeking a highly skilled Customer Service Support Specialist to join our team at Wheels, LLC. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers, ensuring their needs are met and exceeded.Key Responsibilities:Provide...
-
Customer Service Representative
3 weeks ago
Schaumburg, Illinois, United States Beacon Hill Full timeCustomer Service RepresentativeBeacon Hill is seeking a skilled Customer Service Representative to join their team. As a key member of the customer service team, you will be responsible for providing exceptional customer experiences, resolving customer inquiries, and maintaining a positive and professional demeanor.Key Responsibilities:Respond to customer...
-
Customer Service Representative
1 month ago
Schaumburg, United States TEKsystems Full timeJob DescriptionJob DescriptionDescription:This is NOT a high call volume position, this is a HEAVY email and customer service position! -Wheels is a Fleet management company, recently acquired Donlen -This opening is on the Customer Support team, they support the account managers who manage the fleet -Assist with ordering vehicles, assist with anything...
-
Customer Service Representative
4 days ago
Schaumburg, Illinois, United States Walgreens Full timeCustomer Service AssociateAt Walgreens, we're committed to delivering exceptional customer experiences. As a Customer Service Associate, you'll play a key role in achieving this goal.Key Responsibilities:Provide top-notch customer service, ensuring a positive experience for every customer.Process transactions accurately and efficiently on assigned cash...
-
Customer Service Representative
4 weeks ago
Schaumburg, Illinois, United States Beacon Hill Full timeCustomer Service RepresentativeWe are seeking a highly skilled Customer Service Representative to join our team at Beacon Hill. As a key member of our customer-facing team, you will be responsible for providing exceptional customer experiences, resolving issues, and exceeding customer expectations.Key Responsibilities:Assist customers with inquiries,...
-
Customer Service Representative
20 hours ago
Schaumburg, Illinois, United States Brett Twitty - State Farm Agent Full timeJob DescriptionAs a Customer Service Manager with Brett Twitty - State Farm Agent, you will generate exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries,...
-
Customer Service Representative
3 weeks ago
Schaumburg, Illinois, United States Bridge Technologies and Solutions Full timeJob Title: Call Center RepresentativeWe are seeking a skilled Call Center Representative to join our team at Bridge Technologies and Solutions. As a key member of our customer service team, you will be responsible for providing exceptional support to our insurance clients.Key Responsibilities:Respond to customer inquiries via phone and email, providing...
-
Customer Service Representative
18 hours ago
Schaumburg, Illinois, United States Walgreens Full timeJob Summary:As a Customer Service Representative at Walgreens, you will be responsible for delivering a distinctive and delightful customer experience. This includes registering sales on assigned cash registers, providing customers with courteous, friendly, and efficient checkout service, and engaging customers and patients by greeting them and offering...
-
Customer Service Liaison
5 days ago
Schaumburg, Illinois, United States State Farm Insurance Full timeCustomer Relations RepresentativeAt State Farm Insurance, we're looking for a skilled Customer Relations Representative to join our team. As a key member of our customer service team, you'll play a vital role in ensuring our customers receive exceptional service and support.Key Responsibilities:Assist customers with their insurance needs and provide accurate...
Customer Service Supervisor
3 months ago
About the Company:
Customer Service Supervisor
Direct Hire
Schaumburg, IL
$75-85K yrly
The Customer Service Supervisor leads and monitors activities that include accurate order processing, complaint receipt, processing and review, customer debit memo and first call resolution, handles escalated customer requests, coaching manner and effectiveness of staff, training and support for staff.
Essential Job Functions:
- Implements and maintains goals and performance standards consistent with customer needs and department objectives.
- Monitors and directs development of staff, evaluates performance, leads performance reviews, recommends promotions, salary increases, special recognition, corrective action and termination.
- Monitors the call statistics of the team and each team member to ensure that the departmental goals are met.
- Handle escalated customer requests and assist team in answering technical and general answers for customers.
- Manage EDI conversion tables, promotion tables, Error Report, Recap/Reprints
- Manage/monitor deductions in an effort to prevent and maintain minimal level.
- Coordinate out of office schedules and adjusts staffing respectively.
- Continuous coaching and skill development of call center team members.
- Takes ownership of creating a training curriculum and identifying on‑going training needs of the staff.
Responsibilities:
- Bachelor’s degree in Business Management/Communication
- Minimum of five years’ experience in a Call Center environment
- Possess excellent electronic skills: AS400, Word, PowerPoint, Excel