Customer Relations Representative
4 weeks ago
By joining Numotion, you will be a part of the nation's leading provider of Complex Rehabilitation Technology. Numotion is helping thousands of people with individually configured, medically necessary mobility products and services. From manual and powered wheelchairs to disposable medical supplies that serve unique medical and functional needs, we are improving the lives of people with disabilities by enabling them to actively participate in everyday life. Maintaining our standing as the industry leader in CRT comes from having a workforce with a diverse mix of minds, backgrounds and experiences, and we are committed to cultivating an inclusive work environment based on open dialogue, active listening and ongoing definitive actions.
JOB PURPOSE:
The Customer Relations Representative is responsible for serving as a liaison between customers and sales/service, working directly with customers in the store and on the phone.
KEY RESPONSIBILITIES:
§ Greet customers entering the store and assist them with appropriate product selection by providing expert advice aligned to their specific needs.
§ Assist with customer evaluations on all product lines and develop appropriate solutions to individual customer needs.
§ Create and follow-up on sales leads (both short and long term).
§ Work efficiently and effectively with customers to resolve any concerns or issues.
§ Assist in cultivating and expanding relationships with 3rd Party Payors - VA, DVR, Local PVA, Waiver Programs & MS/UCP/MDA.
§ Coordinate and follow each sales order from creation to completion.
§ Assist with all store activities, including scheduling, maintenance, and organization.
§ Answer inbound phone calls and if necessary, forward to the proper team member.
§ Filing client and vendor paperwork, as necessary.
§ Participate in all required training; keep abreast of industry trends and best practices.
§ Refine and make more efficient sales and reporting processes.
§ Assist sales promotions with specific targeted ROI to effectively serve markets/demographics in need.
§ Attend and promote SpinLife at tradeshows and other community networking events, as necessary.
§ Work with necessary internal and external resources to order and receive product enabling jobs to be completed efficiently.
§ Adhere to all company policies and procedures, OSHA and other safety regulations.
§ Utilize Numotion Leadership Principles to perform job with integrity, compliance, and values consistent with Numotion's mission.
§ Adhere to employee or customer confidentiality and comply with Numotion's policies and federal regulations.
§ Provide excellent customer service for all intern
§ al and external customers of the operations at all times. Provide solutions for customer concerns and continually focus on customer service as our top priority.
§ The above duties and responsibilities are not an all-inclusive list but rather a general representation of the duties and responsibilities associated with this position. The duties and responsibilities will be subject to change based on organizational needs and/or as deemed necessary by management.
REQUIRED QUALIFICATIONS, SKILLS, AND EXPERIENCE:
§ High School Diploma/GED.
§ Excellent presentation and interpersonal communication skills.
§ Multi-faceted skill set inclusive of technical knowledge and hands on product issue resolution.
§ Strong customer service skills.
PREFERRED COMPETENCIES AND QUALIFICATIONS:
§ Three (3) to five (5) years customer service in the mobility industry.
§ Self-starter, highly independent and responsible to results.
§ Compassion and empathy with customer base are a priority.
PHYSICAL REQUIREMENTS:
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
§ Prolonged periods of working at a desk and/or on a computer.
§ Frequent use of hands, wrists, fingers associated with computer equipment.
§ Ability to stand for extended periods of time.
§ Ability to lift up to 50 pounds and traverse varied terrain.
At Numotion, we offer competitive compensation packages, including medical, dental and vision insurance, short-term and long-term disability, a 401k, and life insurance. Numotion is an equal opportunity employer. We strive for a workplace that reflects the communities we serve and do not tolerate discrimination against our employees, customers, and partners regardless of ethnicity, disability, gender identity, sexual orientation, religion, age, citizenship, marital or veteran status. Numotion is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.Learn More
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