Customer Service Representative
1 week ago
Our partners and customers count on us to deliver exceptional service through a dedicated team that makes rapid resolutions a priority. We simplify the insurance experience through our advanced technology platform that supports every phase of the policy lifecycle. Bring on your challenges and let us show you how we build insurance better.
The Customer Service Representative will handle customer calls, emails, and payments, make policy changes, and endorsements that do not require a license. Good communication and attention to detail are necessary.
PRIMARY RESPONSIBILITIES:
- Takes general incoming calls and places outbound calls as necessary.
- Processes and replies to Customer Service emails as part of daily duties.
- Takes payments for policies.
- Makes changes and endorsements to policies that would not require a license.
KNOWLEDGE, SKILLS & ABILITIES:
- Must obtain Property & Casualty Insurance License within 90 days
EDUCATION & EXPERIENCE:
- 2 years of Customer Service experience and/or 1 year of Call Center experience
- High School/GED
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