Customer Service Representative Specialist

3 weeks ago


Keller, Texas, United States Window Genie Full time
Job Title:

Customer Service Representative Specialist

Job Overview:

We are seeking a highly motivated and detail-oriented Customer Service Representative Specialist to join our team at Window Genie. As a key member of our team, you will be responsible for providing exceptional customer service and ensuring that our clients receive the highest level of satisfaction.

Responsibilities:
  • Coordinate schedules with customers and service technicians to ensure timely and efficient delivery of services
  • Speak with customers about additional services to enhance their overall experience
  • Manage all incoming and outgoing phone calls to provide prompt and professional communication
  • Schedule jobs, callbacks, and onsite estimates to meet customer needs
  • Enter data into our point of sale system, including estimates, invoices, and refunds, to maintain accurate records
  • Perform light marketing tasks such as email and text blasts, robocalls, and social media updates as needed
  • Assist the owner in customer-facing aspects of the business, including preparing estimates and responding to customer emails
Requirements:
  • Prior experience in a home service provider is a plus
  • Minimum two years of administrative experience
  • Strong written and verbal communication skills
  • Detail-oriented with strong data entry skills
  • Professional appearance and personality
  • Team player who can work independently
Compensation:

$16.00 - $18.00 per hour

Benefits:

We offer a competitive salary, a dynamic work environment, and opportunities for growth and development. If you are a motivated and results-driven individual who is passionate about providing exceptional customer service, we encourage you to apply for this exciting opportunity.



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