Human Resources Coordinator

3 weeks ago

Northbrook, United States Home Instead Full time

The Staffing Coordinator is expected to perform a variety of clerical and administrative duties that support CAREGivers. The Staffing Coordinator expected to answer phones, complete administrative duties and support CAREGivers and other staff members with clerical tasks in order to provide the highest quality service to CAREGivers and clients.

Primary Responsibilities:

  • Reflect the core values of North Shore Companions, Inc., d.b.a. an independently owned and operated Home Instead Senior Care franchise
  • Greet and welcome each visitor in a friendly, warm and professional manner
  • Answer each incoming call in a friendly, professional and knowledgeable manner and distribute incoming calls to the appropriate staff members
  • Field CAREGiver inquiries over the phone in a knowledgeable manner and schedule pre-screening calls and interviews
  • Assist with hiring process for new CAREGivers, duties may include fielding employment inquiries from prospective CAREGivers and moving applicants through the process
  • Manage and supervise CAREGivers on daily basis including but not limited to corrective actions, training and coaching
  • Process criminal background and Department of Motor Vehicle checks
  • Verify no disqualifications on Illinois Department of Public Health’s Registry
  • Assist with making reference calls on prospective CAREGivers in a timely manner
  • Enter and maintain accurate client and CAREGiver records in the operating system
  • Communicate client and CAREGiver concerns or problems with owner or other staff members as appropriate
  • Perform annual performance evaluations for all employees
    Ensure Home Instead Senior Care standards are met and upheld
  • Maintain regular attendance at the office to execute job responsibilities
  • Demonstrate open and effective communication with owner, colleagues and CAREGivers
  • Perform any and all other functions deemed necessary

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