Quality Manager

3 weeks ago


Northbrook, United States Metals USA Full time

Requirements College Degree is preferred Knowledge of base metal technology and experience in a production environment Must have excellent written and verbal communication skills Ability to work with customers, suppliers, and production personnel Microsoft Excel, Word, Access, OutlookGreat Compensation Benefits PackageEqual Opportunity Affirmative Action EmployerExternal DescriptionMetals USA, is currently seeking a Quality Manager for their Northbrook, IL location. The Quality Manager will manage the resources associated with improving internal and customer quality through enhancement of the quality assurance system and customer service functions.Responsibilities and Duties: ISO Management RepresentativeOversee the Quality Management System to assure compliance with the ISO9001 standardManage the Quality System documentationManage calibration of all test equipmentManage implementation of the internal audit systemFacilitate response to customer corrective requestReport monthly on the cost of qualitySupervise internal and supplier corrective action systemCoordinate customer claims by investigating root cause, authorize disposition of claim and coordinate return of material and disposition of materialII Customer Service Support Coordinate customer claims Investigate root cause Authorize disposition of claim Coordinate return of material and disposition of material Implementation and control of customer specifications Coordinate system of customer satisfaction surveys Assist customers in product development and problem solving Provide technical support to Sales Assist Sales in marketing Oversee communication of customer specifications III Production Support Develop, formulate, and direct implementation of inspection procedures Responsible for final disposition of non-conforming material Provide technical support to Production and Purchasing Assist in process development Assist in vendor performance evaluation Assist in development of supplier base Evaluate process and product performance



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