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Director of Front Office

3 months ago

Nashville, United States 1 Hotel Nashville Full time

Grow with us...

When it comes to the 1 Hotel Nashville guest experience, we are 100% obsessive about making it as perfect as possible. Our Senior Leadership Team, while overseeing the overall operations, finance, and marketing of our brand, is accountable to every person who visits or stays with us, as well as our team members and our partners, whether that means greeting a guest, ensuring that every brand standard is upheld, or overseeing the strategy for development of a new hotel.

We’re currently in search of a seasoned, insightful, and innovative Director of Front Office — a thought leader with a gift for service and an instinct for leadership, whose most important tasks are to ensure the excellence of the entire guest experience, as well as the brand’s operational and financial results.


About you...

  • Passionate about hotel operations and guest service with a minimum of 4 years of similar work experience.
  • A post-secondary diploma or degree would be a plus.
  • An expert in hotel rooms division operations, a strong leader and a proven track record in guest and team member engagement and financial performance.
  • Excels at communication, both verbal and written.
  • Is flexible and willing to meet the demands of a 24-hour operation.

About us…

Our culture is caring and thoughtful, and we deliver good-natured and informed service, perfectly executed to evoke a sense of fulfillment and well-being. As a part of our team, you can look forward to activities and perks that drive your passion for nature such as:

  • Designed by Nature work environment
  • Health & Wellness - Competitive Medical, Dental & Vision, and EAP program
  • Retirement Planning
  • Paid Personal Days
  • Career Advancement - We're growing rapidly and with growth comes advancement opportunities (around the globe)
  • SH University - Offers eligible team members a chance to grow and flourish from obtaining professional development and courses/certifications through our exclusive online learning educational platform.
  • Team Member Recognition program - Earn rewards and pay it forward, while doing all the good you can