ServiceNow PM

Role: ServiceNow PM Location: Hermitage, TN, 37076 (5 Days Onsite) Duration: 6+ months Only W2 Accountable and responsible for the end-to-end delivery of ServiceNow Engineering solutions in line with strategic business objectives. Ensure that the business needs are clearly understood and the technology implemented meets the needs and expectations of the business. Provide consultation directly to Product Engineering leadership and customers around solution options and vendor product selection as needed. Work with ServiceNow Product Engineering Leadership to budget and prioritize planned and unplanned development and maintenance project engagements. Work with Product Managers and Solution Architects/Engineers to develop high level understanding of scope and feasibility of technical solutions. Oversee product planning, delivery, release management, and deployment to ensure technology standards and business needs are met. Product Responsibilities: Manage the day to day decision as it relates to assigned projects. Work with ServiceNow channel and business leadership to develop a strategy for execution of product roadmaps. Seek ways to reduce ServiceNow product related costs and increase efficiencies of applications in production. Integrate the business strategy and knowledge of software capabilities (current and future) into vision and direction for all channel-related products. Collaborate with Group Engineering and Product Leaders across PxE and project team to design, develop, and support Enterprise wide solutions. Team with Product Managers and Architect to ensure that all products support the appropriate business processes and have the appropriate support and maintenance processes in place. Project Responsibilities: Lead all design and development aspects of Lead Product Management principles for Product Engineering Ensure standards, procedures, and methodologies in the delivery life cycle are followed. Ensure all development and maintenance projects are in accordance with channel strategy, and adhere to product and channel vision and product innovation roadmaps. Head project execution, resource deployment, and overall leadership and coordination efforts to ensure projects are completed on schedule and within budget. Communicate development and production status and issues to management and stakeholders. Develop project documentation in collaboration with PMO e.g., project initiation documentation, budget, project plan, and resource plan. Ensure resources assigned to projects are meeting deadlines and focused on the right activities. Escalate issues, risks, and decisions to the Sevice Line Leader or other stakeholders as necessary and develop mitigating actions. Monitor progress and status of deliverables. Ensure proper functioning of the Products and Applications and recommend upgrades as necessary. Review projects for completeness of thought and consistency of approach and interface. Project Delivery Teaming: Collaborate with PMO to prepare overall project schedule, milestones, tasks, and estimates. Participate in technology and solution decisions with architecture and product teams for projects. Collaborate with Solution and Application Architects to ensure that technical design, unit testing, deployment, and implementation requirements are properly documented. Collaborate with Product Managers to analyze business and functional requirements that have a impact on business applications. Work with USI Technical Delivery Manager to optimize the mix of the development resources. Coordinate with architecture and development teams to perform code reviews to ensure that all solutions are aligned to pre-defined architecture and design. Coordinate with product managers and Quality Engineering teams to ensure proper testing is performed Lead project delivery teams and focus on continuous process improvement.