Data Insight

1 month ago


Philadelphia, United States A2C Full time

Local candidate encouraged to apply I can only work W2 for this role


Join our client for a contract to hire position as a Data Insights & Reporting Analyst In this role you will work a hybrid schedule - 3 days/week in the Philadelphia, PA office.


Job Description:

If you are passionate about solving problems, if you hope to dive deep into health insurance operations, and if you hope to be part of a growing team with high visibility across leadership, I encourage you to join.

Our client is migrating its business processes to new vendors and systems.

Client Operations stood up an Issue Management team responsible for managing problems throughout the migration.

Data Insight and Reporting


Analysts are members of this team with the following responsibilities:

Analyze, trend, and track new Service Now business incidents on a daily basis.

Conduct Root Cause Analyses of issues using NextGen applications across domains such as enrollment, billing, claims, client setup, provider networks.

Categorize incidents into trended problems, open and maintain problem tickets through the problem management Service Now module. Update problem tickets with Root Cause, release information, impact, external communication, and other important ticket components.

Facilitate problem management meetings with key client business stakeholders to identify, update and resolve issues. Develop and maintain a problem management database to track issues and their resolution status.

Develop training documentation for business teams, ensuring our organization is well equipped to open, reassign, update, and resolve tickets. Document issue management policies and best practices.

Partner with the Rapid Insights team, developing tools to monitor the business and quickly identify new issues.


Required

Strong social and communication skills, and the ability to work as a matrixed leader across an organization.

3+ years of operations experience

Bachelor's degree


Recommended

2+ years of experience in problem management or a related field.

healthcare or health insurance

Strong analytical skills and the ability to identify trends and root causes of problems.

Experience working with Service Now and Tableau.

Knowledge of Google Big Query, SQL, or other coding languages



  • Philadelphia, Pennsylvania, United States Insight Global Full time

    We are seeking a highly skilled Business System Analyst to join our team at Insight Global. As a key member of our team, you will be responsible for managing cross-functional projects and working with stakeholders to improve business processes.Key Responsibilities:Manage large datasets and perform data analysis to identify trends and insightsCollaborate with...


  • Philadelphia, Pennsylvania, United States Penn Interactive Full time

    About the RoleWe are seeking a highly skilled Data Insights Engineer to join our team at Penn Interactive. As a key member of our Data Insights & Analytics team, you will be responsible for developing high-quality and sustainable data-driven solutions to improve profitability, growth, and the user experience.About the WorkLiaise with business stakeholders to...


  • Philadelphia, Pennsylvania, United States Independence Blue Cross Full time

    We are seeking a highly skilled Senior Data Insights Analyst to join our Operations Reporting & Analytics team. This role will play a critical part in driving operational improvement initiatives and supporting our vision to lead nationally in innovating equitable whole-person health.Key Responsibilities:Derive actionable insights from data analysis and...

  • Data Insights Analyst

    2 weeks ago


    Philadelphia, Pennsylvania, United States Independence Blue Cross Full time

    Job Summary:Data Insights Analyst will play a vital role in supporting the Operations team by providing actionable data insights and analysis. This role will collaborate with the Informatics Reporting Team to automate manual reporting activities and track operational KPIs. The ideal candidate will have a strong analytical mindset, excellent communication...


  • Philadelphia, Pennsylvania, United States Penn Interactive Full time

    About the RoleWe are seeking a highly skilled Data Insights Specialist to join our Data Analytics team at Penn Interactive. As an Enterprise Analytics Professional, you will play a key role in developing high-quality and sustainable data-driven solutions to improve profitability, growth, and the user experience.About the WorkHelp enhance the usability and...


  • Philadelphia, Pennsylvania, United States Independence Blue Cross Full time

    We are seeking a highly skilled Data Insights Analyst to join our Operations Reporting & Analytics team. The ideal candidate will have a strong background in data analysis and a passion for driving business decisions with data-driven insights.Key Responsibilities:Derive actionable insights from complex data sets and present findings to leadershipDevelop and...

  • Data Insights Analyst

    2 weeks ago


    Philadelphia, Pennsylvania, United States Innova Solutions Full time

    Join Innova Solutions as a Data and Reporting SpecialistWe are seeking a highly skilled Data and Reporting Specialist to join our team in Philadelphia, PA. As a key member of our team, you will be responsible for:Key Responsibilities:Designing and implementing data visualization tools to support business decision-makingDeveloping and maintaining complex...


  • Philadelphia, Pennsylvania, United States JobCertify Full time

    About the RoleThe Data & Analytics team at JobCertify is seeking a highly skilled Senior Data Analyst to join our team. As a Senior Data Analyst, you will play a key role in helping us make data-driven decisions and drive business growth.Key ResponsibilitiesWork collaboratively with cross-functional teams to develop and implement data-driven solutionsDevelop...

  • Senior Data Insights

    3 hours ago


    Philadelphia, United States Independence Blue Cross Full time

    Our organization is looking for dynamic individuals who love to learn, thrive on innovation, and are open to exploring new ways to achieve our goals. If this describes you, we want to speak with you. You can help us achieve our vision to lead nationally in innovating equitable whole-person health. Senior Data Insight & Reporting Analyst consults with...


  • Philadelphia, Pennsylvania, United States IntePros Full time

    Data and Reporting SpecialistThe Data and Reporting Specialist plays a pivotal role in gathering, validating, analyzing, and reporting data across multiple teams to drive process improvements and enhance operational efficiency. This position collaborates closely with Subject Matter Experts (SMEs) and Management to design, build, and implement quality...


  • Philadelphia, Pennsylvania, United States IntePros Full time

    About the RoleAt IntePros, we are seeking a highly skilled Data Insights Specialist to join our team. This is a pivotal role that requires a unique blend of technical expertise, business acumen, and leadership skills.Key ResponsibilitiesData Management and Analysis: Collect, develop, validate, and analyze data to support various business units. Lead the...


  • Philadelphia, Pennsylvania, United States Independence Blue Cross Full time

    Job SummaryWe are seeking a highly skilled Data Insight Specialist to join our team at Independence Blue Cross. As a key member of our Operations Analysis department, you will be responsible for providing technical and task leadership to our staff, addressing complex assignments, and developing reports for management and business partners.Key...

  • Data Scientist

    1 week ago


    Philadelphia, Pennsylvania, United States Generis Tek, Inc. Full time

    Data Scientist Job DescriptionAt Generis Tek, Inc., we are seeking a highly skilled Data Scientist to join our team. As a Data Scientist, you will play a pivotal role in designing, solutioning, and implementing data solutions while leveraging your analytical prowess to extract meaningful insights. Your key responsibilities will include:Designing and...


  • Philadelphia, Pennsylvania, United States Promo Builder LLC Full time

    Job OverviewPromo Builder LLC is seeking a skilled Market Research Analyst to join our team. As a key member of our research team, you will be responsible for collecting and analyzing data to inform business decisions.Main Responsibilities:Collect and analyze data on consumer behavior, market trends, and competitor activityDesign and implement surveys to...

  • Data Insight

    2 months ago


    Philadelphia, United States A2C Full time

    Local candidate encouraged to apply!! I can only work W2 for this role!!Join our client for a contract to hire position as a Data Insights & Reporting Analyst!!! In this role you will work a hybrid schedule - 3 days/week in the Philadelphia, PA office. Job Description: If you are passionate about solving problems, if you hope to dive deep into health...


  • Philadelphia, Pennsylvania, United States Comcast Full time

    Job SummaryComcast is seeking a highly skilled Senior Analyst to join our Xfinity Loyalty Strategy & Rewards Team. As a key member of this team, you will be responsible for architecting, managing, and analyzing special programs and promotions targeted at high-value segments of Xfinity's 30 million residential customers.Key ResponsibilitiesDevelop and...

  • Insights Coordinator

    5 months ago


    Philadelphia, United States Finch Brands Full time

    The Consumer Insights Coordinator position is responsible for supporting their team members with market research analysis and logistical support. Consumer Insights Coordinators play a key role on their teams by assisting with data analysis/reporting, programming and managing online research activities, managing the logistics of qualitative research, and...

  • Insights Coordinator

    5 months ago


    Philadelphia, United States Finch Brands Full time

    The Consumer Insights Coordinator position is responsible for supporting their team members with market research analysis and logistical support. Consumer Insights Coordinators play a key role on their teams by assisting with data analysis/reporting, programming and managing online research activities, managing the logistics of qualitative research, and...


  • Philadelphia, Pennsylvania, United States Brooksource Full time

    Technical AnalystHybrid (Philadelphia, PA)6-month Contract to HireAbout the Role:We are seeking a skilled Technical Analyst to join our team at Brooksource. As a key member of our operations team, you will be responsible for analyzing and interpreting complex data to drive business decisions and improve operational efficiency.Key Responsibilities:Develop and...


  • Philadelphia, Pennsylvania, United States SimpleTire Full time

    Job Title: Customer Insights CoordinatorJob Summary:We are seeking a highly motivated and detail-oriented Customer Insights Coordinator to support our Sr. Manager of UX Research in developing research training materials. The ideal candidate will have a strong background in data analysis and research methodologies, with excellent communication and project...