Customer Support Coordinator

4 weeks ago

Lakeland, United States Staffmark Group Full time

We are working with a client in the Lakeland area and they are looking for a temporary Customer Service Call Center Representative. This roles is temporary estimated to last through the end of May 2025. They do train on site full time for the first month at least then there will be opportunity for a hybrid schedule.


The Customer Service Representative/Customer Success Agent is responsible for the resolution of customer issues. He/She maintains a commitment to customer care and ensures that the customer‘s needs are met.

Responsibilities:
Anticipates the customer‘s needs and provides advice to deliver appropriate solutions to the customer.
Handles and resolves and as a last resort routes inbound calls by identifying customer needs focusing on a one and done philosophy.
Provides specific information, updates on delivery, etc.
Schedules service requests and appointments.
Records complaints and overcomes objections respectfully.
Acquires and applies knowledge of products, services, and processes.
Leverages systems and processes efficiently and effectively.
Able to multi-task in a fast-paced environment.
Seeks guidance from team members to resolve issues and identify appropriate issues for escalation.
Performs other functions as assigned by management.
Organize and prioritize daily, weekly, and monthly reports.
Advanced knowledge of Microsoft Office-Excel
Attend weekly or monthly conference calls with Sales and Customers to ensure the customer‘s expectations are being met during the Installation process.
Ability to coordinate and communicate across multiple functional areas (Sales, Supply Chain, Frontline, IT, and Billing) towards a common objective to properly set up and service a Key Customer Account Customer
Qualifications Minimum Required:
High school diploma or GED
Basic keyboarding skills
Knowledge of Oracle & CFLi is a plus
Requirements:
  • Accurate and precise attention to detail
  • Strong written and verbal communication skills
  • Excellent time management skills; able to prioritize
  • Skilled knowledge in generating process documentation
  • Assists team members when needed to accomplish team goals
  • Fast and accurate typist
  • Able to speak confidently, clearly, and professionally for voice recording data
  • Understands data confidentiality principles and follows them to the letter
  • High school diploma; associate‘s degree, or bachelor‘s degree in business, administration, or related field not required but preferred
  • Prior experience handling data entry responsibilities or equivalent experience in a related field
  • Highly organized multitasker who works well in a fast-paced environment
  • Willingness to learn and to grow with the company
  • Self-directed and able to work without supervision
  • Proficient with Microsoft Office-Excel spreadsheet, VLOOKUP‘s, and Pivot Tables
  • Pays strong attention to detail
  • Knowledge of touch typing system preferred
  • One or more years in a customer care center environment handling business accounts
  • Minimum one year in a call center environment handling heavy traffic of calls and/or email
  • Bi-lingual is a plus.

After you have applied, download our Staffmark Group WorkNOW App to receive real-time job offers and apply for additional opportunities. You can download it from the App Store or get it on Google Play.

About Hunter Hamilton

Hunter Hamilton is committed to providing equal employment opportunity for all persons regardless of race, color, religion (including religious dress and grooming practices), sex, sexual orientation, gender, gender identity, gender expression, age, marital status, national origin, ancestry, citizenship status, pregnancy, medical condition, genetic information, mental and physical disability, political affiliation, union membership, status as a parent, military or veteran status or other non-merit based factors. We will provide reasonable accommodations throughout the application, interviewing and employment process. If you require a reasonable accommodation, contact your local branch. Hunter Hamilton is an E-Verify employer. This policy is applicable to all phases of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment.

All employees are directed to familiarize themselves with this policy and to act in accordance with it. All decisions with respect to employment matters and other phases of employer-temporary employee relationships will be in keeping with this policy and in accordance with all applicable laws and regulations.

  • Customer Service Operations Coordinator

    2 weeks ago

    Lakeland, Florida, United States City of Lakeland Florida Full time

    We are seeking a skilled Customer Service Operations Coordinator to join our team at the City of Lakeland Florida. As a key member of our Customer Service Division, you will provide front-line assistance to internal and external residential and commercial customers.The estimated salary for this position is $45,000 - $55,000 per year, depending on experience...

  • Customer Support Advocate

    1 month ago

    Lakeland, Florida, United States beBee Professionals Full time $30,000 - $45,000

    In the customer-focused environment of beBee Professionals, we are seeking a dedicated professional to fill the Customer Service Representative position in Lakeland, United States.Position OverviewThis role involves providing exceptional support to our customers by answering inquiries, resolving issues, and ensuring their satisfaction.Key...

  • Customer Support Representative

    2 months ago

    Lakeland, United States Metrc Full time

    GENERAL OVERVIEWThe Customer Support Representative supports our customers using web-based software, dealing with their unique growing, selling and production styles, and explaining to clients how to use our software. As our customers’ first point of contact, Customer Support Representative are the friendly voice of Metrc, providing world class customer...

  • Customer Support Specialist

    2 weeks ago

    Lakeland, Florida, United States City of Lakeland Florida Full time

    About UsThe City of Lakeland, Florida is a dynamic organization that prides itself on delivering exceptional public service to its residents. We are seeking a highly skilled and motivated individual to join our team as a Customer Service Representative.Job SummaryWe offer a competitive salary range of $35,000 - $50,000 per year, depending on experience.Key...

  • Customer Service Coordinator

    1 month ago

    Lakeland, Florida, United States New Beginnings High School Full time

    New Beginnings High School is seeking a skilled Front Desk Receptionist to provide exceptional customer service and support to students, parents, and employees. This is an exciting opportunity to work in a dynamic educational environment.Job DescriptionThe Front Desk Receptionist will be the first point of contact for the general public, providing a...

  • Customer Support Representative

    4 weeks ago

    Lakeland, United States Metrc LLC Full time

    Job Type Full-timeDescription Receive incoming and place outgoing calls; sends outgoing messages and responds to incoming emailsFirst point of contact, works closely with clients to determine needs, research issues, and provide necessary informationPossesses a strong problem-solving mindsetCollaborate with the CSM and Support team members to ensure...

  • Customer Support Representative

    4 weeks ago

    Lakeland, United States Metrc LLC Full time

    Job Type Full-timeDescription Receive incoming and place outgoing calls; sends outgoing messages and responds to incoming emails First point of contact, works closely with clients to determine needs, research issues, and provide necessary information Possesses a strong problem-solving mindset Collaborate with the CSM and Support team members to ensure...

  • Customer Support Representative

    4 weeks ago

    Lakeland, United States Metrc LLC Full time

    Job Type Full-timeDescription Receive incoming and place outgoing calls; sends outgoing messages and responds to incoming emails First point of contact, works closely with clients to determine needs, research issues, and provide necessary information Possesses a strong problem-solving mindset Collaborate with the CSM and Support team members to ensure...

  • Customer Support Representative

    4 weeks ago

    Lakeland, United States Metrc LLC Full time

    Job Type Full-timeDescription Receive incoming and place outgoing calls; sends outgoing messages and responds to incoming emailsFirst point of contact, works closely with clients to determine needs, research issues, and provide necessary informationPossesses a strong problem-solving mindsetCollaborate with the CSM and Support team members to ensure...

  • Customer Experience Coordinator

    2 weeks ago

    Lakeland, Florida, United States Garland Insurance Inc Full time

    About UsGarland Insurance Inc. is a rapidly growing insurance company that offers a range of products and services to individuals and businesses. We are committed to delivering exceptional customer service and building long-term relationships with our clients.Job DescriptionAnswer incoming phone calls from customers and respond to their inquiries in a...

  • Customer Service Coordinator

    2 weeks ago

    Lakeland, Florida, United States Mike Dluzniewski - State Farm Agent Full time

    Key ResponsibilitiesAs an Account Associate with our State Farm independent contractor agent, your key responsibilities will include:• Establishing and maintaining strong relationships with customers• Identifying customer needs and providing solutions through education and product recommendations• Developing leads and scheduling appointments to meet...

  • Full-Time Customer Support Specialist

    2 weeks ago

    Lakeland, Florida, United States Garland Insurance Inc Full time

    Job SummaryAt Garland Insurance Inc., we are looking for a highly skilled Full-Time Customer Support Specialist to join our team. As a key member of our customer service department, you will be responsible for providing exceptional support to our clients and assisting them with their inquiries.Key ResponsibilitiesProvide timely and effective responses to...

  • Customer Support Specialist

    2 weeks ago

    Lakeland, Florida, United States ResultsCX Full time

    **Job Summary**We are seeking a highly skilled and motivated Home Improvement Retail Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing top-notch support to our customers, addressing their queries, and resolving any issues they may have.This is an excellent opportunity for...

  • Residential and Commercial Customer Support Specialist

    2 weeks ago

    Lakeland, Florida, United States City of Lakeland Florida Full time

    We are looking for a highly motivated and organized individual to fill the role of Residential and Commercial Customer Support Specialist at the City of Lakeland Florida. As a member of our Customer Service team, you will play a critical role in providing exceptional service to our internal and external customers.The expected compensation package for this...

  • Administrative Coordinator

    3 weeks ago

    Lakeland, Florida, United States Diocese of Orlando Full time

    Job DescriptionWe are seeking a highly organized and detail-oriented Administrative Coordinator to join our team at the Diocese of Orlando.This is an exciting opportunity to work in a dynamic environment, supporting the president and other school administrators or department-director level roles. As an Administrative Coordinator, you will provide complex...

  • Project Coordinator

    3 hours ago

    Lakeland, United States Mid-State Machine Full time

    Job DescriptionJob DescriptionJob Summary:The Project Coordinator performs a variety of administrative functions that support the overall project management team and process through planning, execution, and completion. This position plays a pivotal role in ensuring projects are completed on time, within budget and to the agreed upon quality standards. This...

  • Operations Coordinator

    2 days ago

    Lakeland, United States Groups Recover Together Full time

    Salary $43000.00 - $50000.00 / yearBased on experience, and education Schedule Monday 10a-7pTuesday 9a-8pWednesday 9a-7pThursday 10:30a-8:30p WFHFri/ Sat/Sun OffBenefitsRobust benefit offering that includes health, vision, dental, 401k with matching contribution, HSA, FSA, PTO, mental health and wellness time off, and paid parental leave.At Groups, the...

  • Operations Coordinator

    2 days ago

    Lakeland, United States Groups Recover Together Full time

    Salary $43000.00 - $50000.00 / yearBased on experience, and education Schedule Monday 10a-7pTuesday 9a-8pWednesday 9a-7pThursday 10:30a-8:30p WFHFri/ Sat/Sun OffBenefitsRobust benefit offering that includes health, vision, dental, 401k with matching contribution, HSA, FSA, PTO, mental health and wellness time off, and paid parental leave.At Groups, the...

  • Administrative Coordinator/Program Coordinator

    4 weeks ago

    Lakeland, United States Paul Davis Full time

    Position: Administrative Coordinator/Program CoordinatorWhat does an Administrative Coordinator with Paul Davis do?* Fields calls from customers and team members and builds rapport* Oversees office administrative operations* Creates office systems* Problem solves and helps people find solutions* Improves the community by serving others* Learns new things...

  • Coordinating Operations Assistant

    2 weeks ago

    Lakeland, Florida, United States Boise Cascade Company Full time

    About Our CompanyBoise Cascade Company is a leading manufacturer and distributor of building materials and wood products. With a rich history spanning over 50 years, we are committed to delivering exceptional quality and service to our customers.We are seeking a dedicated and hardworking Administrative Coordinator to join our team in the Millwork Division....