Customer Support Representative

2 weeks ago


Lakeland, United States Metrc LLC Full time
Job Type

Full-time

Description

  • Receive incoming and place outgoing calls; sends outgoing messages and responds to incoming emails
  • First point of contact, works closely with clients to determine needs, research issues, and provide necessary information
  • Possesses a strong problem-solving mindset
  • Collaborate with the CSM and Support team members to ensure consistency and a thorough understanding of the situation
  • Required to clearly and consistently document calls, details and follow SOWs
  • Reliable and consistent high-speed internet
  • Availability for periodic Saturday shifts is necessary, typically once per month or as required based on operational needs.
  • A reliable internet connection with a minimum specified speed is essential.
  • Creative, flexible, and innovative team player

Requirements

  • High school diploma or equivalent required
  • One (1) to two (2) years of professional customer service/support expertise and/or proven technical ability (either via phone, virtual, chat, or in-person)
  • Base working knowledge of Salesforce
  • Required to work based on business needs, including occasional Saturdays, Sundays and holidays with flexible hours
  • Excellent customer service skills with a passion for service; "Client Focused"
  • Exhibits commitment to excellence, high standards and keen attention to detail
  • Proficiency in speaking to highly technical software
  • Willingness to work within a constantly changing work environment with flexibility and enthusiasm
  • Excellent written communication skills with demonstrated ability to write clearly and informatively
  • Excellent verbal communication skills including the ability to listen attentively, clarify needs and remain positive
  • Proficient at the use of Microsoft Word, PowerPoint, and Excel (or equivalent programs)
  • Ability to manage multiple applications running simultaneously
  • Must have high-speed, land line internet service (50 megabits download and 1 megabit upload) from a reliable provider
  • Successful completion of a pre-employment assessment
  • Successful completion of initial training
  • Candidates must be based and work in the US
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