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Customer Support Specialist

3 weeks ago


Lakeland, Florida, United States City of Lakeland Florida Full time
About Us

The City of Lakeland, Florida is a dynamic organization that prides itself on delivering exceptional public service to its residents. We are seeking a highly skilled and motivated individual to join our team as a Customer Service Representative.

Job Summary

We offer a competitive salary range of $35,000 - $50,000 per year, depending on experience.

Key Responsibilities:
  • Provide front-line assistance to internal and external customers via phone and in-person interactions
  • Process customer complaints and resolve issues in a timely and professional manner
  • Perform various clerical tasks to support the efficient operation of the Customer Service Division
Requirements:
  • High school diploma or equivalent required; associate's degree or higher preferred
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment with multiple priorities and deadlines