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2 months ago

Atlanta, United States Brooksource Full time

Application Development Analyst

Hybrid: Atlanta, GA OR Chattanooga, TN (Please only apply if you can be hybrid out of one of these locations)


The Consumer based Digital organization is looking for an Analyst with strong problem-solving skills, a passion for continuous improvement, and demonstrated empathy for end users and client partners.


The Application Development Analyst is to do Production Support dedicated to end-to-end Level 2 support of end customers for the client's Health Services domains.

Key Responsibilities:

Proactive and work on Level 2 Production Support operations such as -

  • 24x7 application monitoring, managed incident response, Level 2 ticket triage, and on-call support.
  • Post incident review, problem ticket analysis, root cause analysis and coordination with Level 3 engineers on code fixes
  • Documentation of issues, standard operating procedures, playbooks, and knowledge base articles
  • Assistance with privacy and security incident triage, analysis, and reporting.
  • Partnering with Level 3 engineering teams on prerelease operational readiness and observability needs
  • Planned and ad-hoc Production release validations.
  • Scheduled and ad-hoc business and technical operational reporting.
  • Limited issue concierge services across technology teams to streamline handoffs for issues of the highest urgency and impact.


Drive continuous improvement in operational effectiveness and application resiliency, including:

  • Compiling quantitative data to assess and drive improvement – such as tickets/incidents, success and error rates, root cause trends, transaction counts, financial impacts, business value, etc.
  • Creating and tuning synthetic transactions, dashboards, monitoring, and alerting to gain new and different insights.
  • Influencing infrastructure, business, product, and engineering partners to prioritize resolution to impactful application issues, quality gaps and technical debt.


Desired Experience/Qualifications:

  • Bachelor’s degree in computer science, Software Engineering, or other related discipline and/or equivalent work experience
  • Exceptional problem-solving and troubleshooting skills.
  • Java/Spring boot hands on experience along with Dynatrace /Splunk tool monitoring tool experience.
  • Technical expertise and presence to lead stressful troubleshooting conversations with confidence.
  • Experience collaborating with offshore and near shore engineers.
  • Working knowledge of software quality methodologies and software design patterns, including cloud-based systems, and experience driving software quality with attention to non-functional requirements
  • Working knowledge of DevOps and agile engineering principles, practices, and tools.
  • Demonstrated skill in building strong productive cross-functional relationships within a large matrixed organization.
  • Excellent written and oral communication and presentation skills across a variety of technical and non-technical audiences.


EEO Statement:

  • Eight Eleven Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, gender, sexual orientation, gender identity, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws.