Chief Operating Officer, Property Management

4 weeks ago


New York, United States Atlas Search Full time

My client is a Real Estate Property Management Services company handling on-site administration, accounting, construction mgmt, purchasing, and capital budgeting for rent-controlled properties mainly in the NYC area. This will be the first dedicated COO for the firm.


Responsibilities include:

  • Develop and Administer Standard Operating Procedures (SOP) for site management office operations, purchasing and Technical Services Department, Client Relationship Management.
  • Draft and finalize management company questionnaires and due diligence forms when attaining new business or if owners are refinancing a property currently in the management portfolio.
  • Oversee and spearhead portfolio annual review and budget processes, keeping in line with the company’s goals and objectives.
  • Works with the On-site Property Manager, On-site Technical Manager and maintenance staff to ensure that all properties in the portfolio meet local codes and requirements.
  • Monitor Key Performance Indicators (KPI) for residential portfolio that one will use with the field team to assess performance.
  • Provide strategic improvement plan for Watch list properties and oversee the implementation and progress with the Regional and Property Managers.
  • Vendor Management –Work with Purchasing and Risk Management to ensure vendor certificates of insurance are valid and meet necessary requirements.
  • Ensure managers and maintenance staff receive required training and maintain necessary licensing and certifications (i.e. Fire Safety, standpipe and sprinkler, certifications of fitness for boiler operation, etc.)
  • Assist in the due diligence on potential acquisitions to the portfolio.
  • Experience working in a result-oriented environment with multiple competing deadlines.
  • Exemplary work ethic
  • Collaborate with Human Resources Department to ensure proper administration of company’s policies and procedures, Labor Law Compliance and OSHA Safety compliance and adherence.
  • Keep informed regarding pending industry changes, trends and best practices and assess the potential impact of these changes on the organizational process.
  • Serve as liaison between Site owner, owner representatives and Management company CEO, Senior Management.



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