Strategic CRM and ERP Implementation Partner, Japanese Bilingual

3 weeks ago

Houston, United States Pasona N A, Inc. Full time

A Japanese manufacturer in Houston TX seeks a project manager with Japanese language skills.

The ideal candidate must have over 8 years of proven experience in project management, and implementation of CRM or ERP systems, preferably Salesforce or SAP.


As a Strategic CRM and ERP Implementation Partner, you will be responsible for providing strategic guidance, leadership, and expertise in the successful implementation of CRM (Customer Relationship Management) and ERP (Enterprise Resource Planning) systems for our senior executives. You will collaborate closely with our senior executives to understand their business needs, develop tailored implementation strategies, while working closely with the core delivery teams of CRM and ERP projects to ensure alignment with organizational objectives. Your role will involve building strong relationships, communicating project delivery updates, and providing advisory skills that foster understanding around these two projects and ways to deliver effective results for the overall business.


Responsibilities:

  • Strategic Consulting: Provide strategic guidance and consultancy to senior executives on CRM and ERP implementation best practices, solution architecture, and technology roadmaps aligned with business objectives.
  • Executive Engagement: Build and maintain strong relationships with key executive stakeholders, understanding their business challenges, and proposing tailored CRM and ERP solutions to address their needs effectively.
  • Project Planning and Execution: Advise on the development of comprehensive project plans, including scope definition, resource allocation, timeline management, and risk mitigation strategies to ensure successful CRM and ERP implementations.
  • Team Leadership: Provide thought leadership and advisory direction to cross-functional project teams, including consultants, developers, and analysts, ensuring alignment with project goals, timelines, and quality standards.
  • Solution Design: Collaborate with technical teams to understand design and configurations on CRM and ERP solutions, leveraging industry best practices and customizations to meet requirements.
  • Change Management: Consult and participate in change management strategies to support the adoption of CRM and ERP systems, including training programs, communication plans, and stakeholder engagement initiatives.


Requirements:

  • Bachelor's degree in Business Administration, Information Technology, or related field; Master's degree preferred, and over 8 years of working experience ( SAP or Salesforce).
  • Strong understanding of CRM and ERP concepts, methodologies, and technologies, with expertise in solution design, configuration, and customization.
  • Excellent leadership and bi-lingual (English & Japanese) communication skills, with the ability to influence and collaborate effectively with diverse stakeholders at all levels.
  • Demonstrated track record of successfully advising and/or leading complex CRM and ERP implementation projects from initiation to closure, delivering results within scope, budget, and timeline constraints.
  • Experience in change management, stakeholder engagement, and organizational transformation initiatives related to CRM and ERP implementations.
  • Analytical mindset, with the ability to analyze business processes, identify improvement opportunities, and recommend innovative solutions to drive business value.
  • Extensive use of Microsoft Project, including creating and maintaining a project schedule, identifying successor and predecessor project tasks, establishing schedule baselines, call out items of attention (date pushes due to scope change or increase in duration)
  • Technical knowledge in IT server and network infrastructure
  • Certifications in CRM and ERP platforms is desired.

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