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Service Coordinator
2 months ago
A communication solutions company is hiring a Service Coordinator for their Corpus Christi, Texas location. This is a temp-to-hire position ideally looking for someone with experience in a similar servicing and customer service support role for a business-to-business company.
Pay is $20-26/hour with full-time in-office hours.
Responsibilities:
Equipment Handling:
- Receive equipment from the Rental Manager, review and coordinate programming/testing with technicians.
- Ensure no changes to technician schedules unless a priority ticket is opened.
- Pack and ship equipment to customers according to order and document instructions, including a Delivery Ticket/Packing List and Return FedEx Label.
- Provide Return shipping labels to the Rental Manager and confirm shipment to them and the Sales Rep.
- Inventory returned equipment, update database, and notify the Rental Manager of any missing items.
Customer Service & Administration:
- Manage shipping and receiving for the shop, and establish relationships with customers and vendors.
- Handle customer service issues promptly, perform warehouse and inventory control, and manage repair intake, processing, and delivery.
- Fulfill orders, schedule service, update work-in-progress reports, and maintain a clean work environment.
- Track shipments, resolve defects, and maintain inventory of shipping materials.
Dispatch:
- Communicate with the team about schedules, prioritize work, and update work-in-progress.
- Assess and address customer service needs, maintain relationships, and ensure timely ticket completion and follow-up.
- Answer phones and respond to inquiries.
Qualifications:
- 1-3 years of experience in wireless communications or business to business servicing and customer support
- Administrative experience preferred
- Proficient Microsoft Office skills including Word and Excel
- Organizational skills and ability to multi-task
Schedule: Monday through Friday, 8am to 5pm