Event Services Manager

1 month ago

Seattle, United States AccorHotel Full time

Whats in it for you:

  • Salary of $70000 / year
  • Employee travel program offered discounted rates in Fairmonts and Accor worldwide
  • Parking/Commuting discounts
  • Medical dental vision insurance available for all fulltime colleagues and their families. Additional supplemental insurance available Free base employee only medical insurance
  • 401K retirement plans with a 4% match for all colleagues
  • Paid meal breaks with complimentary meals served in our Staff Dining room
  • Learning programs through our Academies
  • Opportunity to develop your talent and grow within your property and across the world
  • Ability to make a difference through our Corporate Social Responsibility activities
  • Fun elegant atmosphere with amazing colleagues

Summary of Responsibilities:

Reporting to the Director of Event Sales & Services responsibilities and essential job functions include but are not limited to the following:

  • Consistently offer professional friendly and engaging service
  • Confirm all event related information with clients in a timely manner
  • Establish and maintain rapport with clients prior to during and post conference encouraging repeat business
  • Organize conference cruise entertainment and meeting bookings from date of booking to departure including meeting requirements guest room requirements guest room pickup food & beverage and audio visual
  • Create detailed event orders and resumes to ensure all operational departments are provided accurate information in a timely manner.
  • Create floor plans for each event to ensure banquets and clients are in agreement prior to set up
  • Conduct preconference meetings with clients and pertinent departments to confirm all relevant details are communicated
  • Conduct and/or attend daily meeting to review event contracts and ensure last minute changes are communicated with appropriate departments
  • Create proposals for new event business process changes to contracts and addendums
  • Organize hotel site tours to showcase the Fairmont Olympic Hotel
  • Initiate billing procedures ensuring any deposits and/or credit applications are received with adequate information and within an acceptable time frame
  • Handle special projects in addition to daily tasks
  • Ensure open communication with department coordinators holding consistent oneonone meetings
  • Support and encourage effective working relationships within the team and supporting departments
  • Follow departmental policies procedures and service standards
  • Follow all safety policies
  • Other duties as assigned

Qualifications :

Qualifications:

  • Previous leadership experience within a similar role preferred
  • Previous Front Desk Event Coordinator and/or Reservations experience required
  • University/College degree in a related discipline preferred
  • Previous Property Manager System and Passkey experience preferred
  • Computer literate in Microsoft Window applications required
  • Strong interpersonal and problem solving abilities with a high attention to detail
  • Strong organization and time management skills
  • Excellent communication skills both written and verbal
  • Ability to work well under pressure in a fast paced environment handling many tasks simultaneously
  • Ability to work independently and complete assigned tasks as well as work cohesively as part of a    team
  • Ability to focus attention on guest needs remaining calm and courteous at all times
  • Highly responsible & reliable

Remote Work :

No


Employment Type :

Fulltime

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