Desktop Support Technician

2 months ago

Chicago, United States TekWissenLLC Full time

**Overview**:
**Summary**
- As a Field Engineer 2, your primary responsibility will be installing, diagnosing, servicing maintaining High-end client proprietary products as well as other computer-related products such as desktop and laptop computers, printers, standard software, high-end servers, networking devices, and large-scale payment products.
- When in support of ITO engagements, you will be recognized as desk side support specialist.
- You may be directed by Help Desk, Service Desk, or script using standard methods, techniques, and tools.
- You will handle more complex products, problems, and/or projects and may provide technical guidance to lower-level engineers.
- You may function as a team or on-site leader as necessary.
- You will provide technical support to customers in solving technical problems that occur during the installation or operation of company supported products.

**Responsibilities**:

- May function as team or site leader providing direction to other technicians
- Performs server and storage break and fix.
- Provides support for Enterprise products, such as Dell ESFDesk side support specialist
- Provides support for enterprise storage products
- Supports Networking products - including Cisco certification requirements
- Provides support for Payment systems products and client core-CMOS products
- May have project management responsibilities for smaller projects
- Possesses other, high skilled, specialized technical skills.
- Provides support for software, hardware and networking support for desktops, laptops and servers
- Provides maintenance and support on legacy products
- Installs and maintains PCs and associated software, networks, servers and peripherals
- Performs installs, moves, adds and changes as required
- Provides follow-up on problems or escalation.
- Maintains a high degree of professionalism in actions, demeanor and dress.
- Ensures customer satisfaction throughout the service delivery transaction
- Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system

**TECHNICAL SKILLS ** **Must Have**
- Break fix repair of Industry standard enterprise level servers
- Deskside Support
- Desktop/Laptop Repair
- installing

**TekWissen® Group is an equal opportunity employer supporting workforce diversity.**

**Job Types**: Full-time, Contract

Pay: $21.00 - $23.00 per hour

Ability to Relocate:

- Chicago, IL 60607: Relocate before starting work (required)

Work Location: In person

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