IT Help Desk Support

2 weeks ago


Chicago, United States K2 Staffing, LLC Full time

**Summary**

**Duties & Responsibilities**
- New User Onboarding & Offboarding- Troubleshooting and managing Windows Servers and Active Directory- Maintaining Local Area Networks
- Implementing and monitoring network security
- Optimizing and maintaining network software and hardware
- Building and deploying file servers and cloud computing solutions
- Configuring and deploying VOIP solutions for new users
- Performing network infrastructure troubleshooting
- Manage Microsoft Exchange Server
- Ability to use various messages in an event log to affect repairs.
- On occasions, receive escalated service requests requiring an enhanced response.

**Qualifications & Requirements**
- Minimum of 3 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory
- Excellent verbal and written communication skills
- Possesses strong time-management skills
- Results-oriented, self-motivated, energetic, professional, reliable, and a team player
- Strong understanding of technology and business productivity systems
- Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills
- Experience with RMM (remote monitoring and management) & PSA (ticketing system), such as **Jira**

**Ideal Qualifications & Experience (not required)**
- Accounting / Fintech
- CCH Products
- Thompson Reuters products
- Extron Conference
- Quickbooks Administration
- Technical writing / documentation
- ITSM / ITAM
- Agile Methodologies

Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.


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