Lab Support

4 weeks ago


Cambridge, United States Atlantic Group Full time

Minimum Qualifications

  • 3 years of collective IT experience, with 2 years of Tier 2/Tier 3 roles OR minimum 1 year of VIP(C-suite executives) escalation experience
  • Previous customer experience-centric/hospitality experience roles
  • Comfortability with break/fix on a variety of devices
  • Strong understanding on the importance of data storage and management
  • Basic scripting knowledge/experience
  • ITSM ticketing service experience (ex. ServiceNow, Jira)
  • Navigate Active Directory and troubleshoot
  • Domain vs local accounts
  • Create OUs
  • Group Policies

Troubleshooting within Windows XP-11 OS, especially with the following:

  • Command prompt
  • Local User Management
  • Software Services
  • Event Logs
  • Microsoft Configuration Management
  • Powershell
  • Registry Editor
  • Task Scheduler


Desired Qualifications

  • CompTIA A+, Net+ Certifications
  • ServiceNow ticketing experience
  • Experience working in Agile/Kanban framework
  • Experience with any of the following lab systems: (Thermofisher, Illumina, 10x, Leica, Hamilton, Bruker, Mass Spectrometers)
  • Strong work history with Researchers, Scientists, PIs, Lab Managers, etc.
  • Familiarity and experience following EHS/PPE guidelines


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