Youth Program Specialist

2 weeks ago

Miami, United States Norwegian Cruise Line Holdings Ltd. Full time

JOB SUMMARY: The role provides administrative and creative support and development of policies and programs that maximize the onboard family experience and extend across the Norwegian, Regent and Oceania brands.


DUTIES & RESPONSIBILITIES:

  • Seek innovative initiatives and action trending ideas related to Youth and Family Programming for large and small groups spanning multiple generations.
  • Assist with weekly manning assessments as needed per youth counts.
  • Schedule, co-ordinate, and update training for shipboard staff.
  • Co-ordination of logistics for annual holidays events.
  • Maintain ship inventory documents to be used for spot checks.
  • Assist with reviewing orders to maintain budgets.
  • Update all standard operation policies as needed and submit to company intranet.
  • Work with the Access Desk to establish special needs requests for guests as needed on a cruise-by-cruise basis.
  • Review patterns in verbatim to identify areas needing improvement and formulate future concepts based off guest's suggestions. Visit to ships may be required.
  • Enter all data entry for project updates, and service requests as needed.
  • Perform other job-related functions as assigned.


QUALIFICATIONS


DEGREE TYPE: Bachelor's Degree


FIELD(S) OF STUDY: In Recreation, Hospitality, or Marketing


EXPERIENCE: Minimum 1 years' experience programming for large groups is welcome. Cruise Ship/ Hospitality /Hotel experience is favorable, it is not necessarily a requirement.


COMPETENCIES/SKILLS:

  • Must have a high level of computer competency, proficient in excel and reporting, working knowledge of Power point, word, ai generation, whose focus should be on problem solving to ensure a top-quality guest experience.
  • Autonomous, self-starter who works well unsupervised.
  • Must demonstrate a high level of organizational and communication skills.
  • Must take a proactive strategic approach to programming, is adaptable, collaborative and must be able to multi-task in a fast-paced environment.


To Executive Search Firms & Staffing Agencies: NCLH does not accept unsolicited resumes from any agencies. All unsolicited resumes will be considered NCLH property, and NCLH will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting the NCLH Human Resources Talent Acquisition Department.

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