Sr Service Desk Specialist
4 weeks ago
TECHEAD is celebrating over thirty-five years of incredible heritage, talent, and accomplishments To learn more about TECHEAD, visit us at TECHEAD.com or on Glassdoor.
Sr Service Desk Specialist
12+ Month Contract
Local Candidate Only
Richmond, VA
Techead is seeking an experienced Senior Service Desk Analyst. The ideal candidate brings proven problem-solving experience and the ability to thrive in a highly collaborative and fast-paced work environment. Our client based in Richmond VA needs an individual who is passionate about customer service with experience leading fellow team members.
The Senior role is responsible for managing incoming customer calls and email related to IT support and Service Requests.
Responsibilities:
All work is performed with deadlines based on agency priorities.
Handle incoming calls resolving 70% or greater.
Route advanced issues to second level support teams.
Perform Password Resets
Answer general IT questions.
Mentor Jr Service Desk Agents
Work with Service Desk Manager to monitor team performance.
Monitor Service Desk ticket performance.
Tracking KPI's
Skills:
Ascertain and meet customer expectations
Work effectively and independently in a fast-paced team environment where priorities can rapidly change
Prioritize own work activities with minimal guidance and coaching
Solve complex problems through discovery and analysis with minimal guidance
Complete complex projects independently with minimal oversight and direction
Manage competing priorities to meet goals
Communicate effectively orally and in writing
Provide, maintain, and follow technical documentation
Knowledge of the following tools/technologies:
Windows 10 and 11
Service Desk Ticketing
Incident Management
Problem Management
Asset Management
Performance Management
Okta
Group Policy
SCCM
Education and/or Experience
Candidates must have IT Education or 4 years’ experience working in an IT Service Desk in a leadership role.
TECHEAD's mission is to make our on-site associates successful by placing them in the right environment so they can grow and prosper. How we treat and respond to our clients and employees is a reflection of who we are and makes us stand out from the rest. Keeping our business focused on building and maintaining relationships with our employees and clients is the key to our success. We won't strive for anything less.
TECHEAD provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
For more information on TECHEAD please visit .
No second parties will be accepted.
-
Sr Service Desk Specialist
4 weeks ago
Richmond, United States TECHEAD Full timeTECHEAD is celebrating over thirty-five years of incredible heritage, talent, and accomplishments! To learn more about TECHEAD, visit us at TECHEAD.com or on Glassdoor. Sr Service Desk Specialist 12+ Month Contract Local Candidate Only!!! Richmond, VA Techead is seeking an experienced Senior Service Desk Analyst. The ideal candidate brings proven...
-
Sr Service Desk Specialist
4 weeks ago
Richmond, United States TECHEAD Full timeTECHEAD is celebrating over thirty-five years of incredible heritage, talent, and accomplishments! To learn more about TECHEAD, visit us at TECHEAD.com or on Glassdoor. Sr Service Desk Specialist 12+ Month Contract Local Candidate Only!!! Richmond, VA Techead is seeking an experienced Senior Service Desk Analyst. The ideal candidate brings proven...
-
Service Desk Analyst
1 week ago
Richmond, United States Calibro Corp. Full timeWe are seeking an experienced Service Desk Analyst. The ideal candidate brings proven problem-solving experience and the ability to thrive in a highly collaborative and fast-paced work environment.You must be passionate about customer service. The role is responsible for managing incoming customer calls and emails related to IT support and Service...
-
Service Desk Analyst
3 days ago
Richmond, United States Calibro Corp. Full timeWe are seeking an experienced Service Desk Analyst. The ideal candidate brings proven problem-solving experience and the ability to thrive in a highly collaborative and fast-paced work environment.You must be passionate about customer service. The role is responsible for managing incoming customer calls and emails related to IT support and Service...
-
Sr. Testing Specialist, HR Risk
2 weeks ago
Richmond, United States Capital One Financial Corporation Full timeLocations: VA - Richmond, United States of America, Richmond, Virginia. Sr. Testing Specialist, HR Risk. As a Senior HR Risk Testing Specialist in Capital Ones Human Resource Business Risk Office you will be responsible for working with business par Specialist, HR, Risk, Controls, Management, Business Partner, Administrative, Banking
-
Senior Service Desk Lead
1 week ago
Richmond, United States Calibro Corp. Full timeSenior Service Desk Lead long term contract, onsite in Richmond, Va. We are seeking an experienced Senior Service Desk Analyst. The ideal candidate brings proven problem-solving experience and the ability to thrive in a highly collaborative and fast-paced work environment. We need an individual who is passionate about customer service with experience...
-
Service Desk Analyst/Help Desk
1 week ago
Richmond, United States NCS Technologies Full timeService Desk Analyst position. Right to hire. Location is Richmond, VA onsite . This role only handles traditional IT inbound calls - Internal Only Skills needed: Candidates must have IT Education or 2 years experience working in an IT Service Desk. Concierge level customer service skills Windows 10 & 11 Experience with Incident Management Experience with...
-
Service Desk Analyst/Help Desk
3 days ago
Richmond, United States NCS Technologies Full timeService Desk Analyst position. Right to hire. Location is Richmond, VA onsite . This role only handles traditional IT inbound calls - Internal Only Skills needed: Candidates must have IT Education or 2 years experience working in an IT Service Desk. Concierge level customer service skills Windows 10 & 11 Experience with Incident Management Experience with...
-
Service Desk Supervisor
4 days ago
Richmond, United States Global IT Resources Inc. Full timeJob DescriptionJob DescriptionMinimum of three (3 years of service desk experience with a minimum of two (2) years of related leadership experience.Demonstrated progressive experience in the supervision of a technical support team.Proven track record of developing and providing Service Level Agreements and Help Desk deliverables.Solid relationship management...
-
Service Desk Analyst
4 weeks ago
Richmond, United States TECHEAD Full timeTECHEAD is celebrating over thirty-five years of incredible heritage, talent, and accomplishments! To learn more about TECHEAD, visit us at TECHEAD.com or on Glassdoor. Service Desk AnalystWe are seeking an experienced Service Desk Analyst who possesses excellent problem-solving skills and a passion for delivering exceptional customer service. The ideal...
-
Service Desk Analyst
4 weeks ago
Richmond, United States TECHEAD Full timeTECHEAD is celebrating over thirty-five years of incredible heritage, talent, and accomplishments! To learn more about TECHEAD, visit us at TECHEAD.com or on Glassdoor. Service Desk AnalystWe are seeking an experienced Service Desk Analyst who possesses excellent problem-solving skills and a passion for delivering exceptional customer service. The ideal...
-
Service Desk Analyst
4 weeks ago
Richmond, United States TECHEAD Full timeTECHEAD is celebrating over thirty-five years of incredible heritage, talent, and accomplishments! To learn more about TECHEAD, visit us at TECHEAD.com or on Glassdoor. Service Desk AnalystWe are seeking an experienced Service Desk Analyst who possesses excellent problem-solving skills and a passion for delivering exceptional customer service. The ideal...
-
Front Desk
4 weeks ago
Richmond, Virginia, United States Courtyard Richmond West Full timeAdditional Information Pay: $14.56/hour, Front Desk and Bistro, Full-Time, Open availability needed.Job Number Job Category Rooms & Guest Services OperationsLocation Courtyard Richmond West, 6400 West Broad Street, Richmond, Virginia, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPosition SummaryOur...
-
Support Specialist
6 days ago
Richmond, United States Virginia Commonwealth University Full timePosition SummaryThe support specialist, working remotely or in-house, is the first point of contact for customers (students, faculty, staff, affiliates, parents, etc.) seeking solutions for their incidents and service requests via phone, email or at the walk-up counter. By asking appropriate questions, using personal experience, technical knowledge, service...
-
IT Service Desk | Richmond, VA
3 weeks ago
Richmond, United States Blue Star Partners LLC Full timeJob DescriptionJob DescriptionJob Title: IT Service DeskLocation: Richmond, VA (Onsite only)Start Date: ASAPDuration: 12 MonthsHours/Week: 40 hours Rate: $30-$35/hour based on experienceContract Type: W2 Only (No 1099’s or Corp to Corp) Provide excellent customer service to the end user. Responsible for providing technical trouble shooting skill sets while...
-
Technician I, Service Desk
4 weeks ago
Richmond, United States Estes Express Lines Full time**Job Summary**: The Service Desk Technician I is responsible for receiving and training first reports of technical related issues or request. The Technician should attempt to resolve as many incidents and requests during the first contact before escalating to a higher tier support group. All interactions will be clearly documented in the IT Management...
-
Support Specialist
5 days ago
Richmond, United States Virginia Commonwealth University Full timePosition SummaryThe support specialist is the first point of contact for customers (students, faculty, staff, affiliates, parents, etc.) seeking solutions for their incidents and service requests via phone, email or at the walk-up counter. By asking appropriate questions, using personal experience, technical knowledge, service desk knowledge base,...
-
Support Specialist
3 days ago
Richmond, United States Virginia Commonwealth University Full timePosition SummaryThe support specialist is the first point of contact for customers (students, faculty, staff, affiliates, parents, etc.) seeking solutions for their incidents and service requests via phone, email or at the walk-up counter. By asking appropriate questions, using personal experience, technical knowledge, service desk knowledge base,...
-
Healthcare - Service Desk Manager - W2
4 days ago
Richmond, United States Global IT Resources Full timeMinimum of three (3 years of service desk experience with a minimum of two (2) years of related leadership experience.Demonstrated progressive experience in the supervision of a technical support team.Proven track record of developing and providing Service Level Agreements and Help Desk deliverables.Solid relationship management and performance management...
-
Guest Experience Specialist>
2 days ago
Richmond, United States Courtyard by Marriott Full timeCourtyard by Marriott - 6400 West Broad Street [Front Desk Agent / Concierge] As a Guest Experience Specialist at Courtyard by Marriott, you'll: Welcome guests with a warm smile and provide exceptional customer service; Assist guests with check-in and check-out procedures; Respond promptly to guest inquiries and resolve any issues or complaints in a...