Healthcare - Service Desk Manager - W2

4 weeks ago

Richmond, United States Global IT Resources Full time

Minimum of three (3 years of service desk experience with a minimum of two (2) years of related leadership experience.Demonstrated progressive experience in the supervision of a technical support team.Proven track record of developing and providing Service Level Agreements and Help Desk deliverables.Solid relationship management and performance management skills.Ability to motivate and direct staff members and subordinates.Ability to present ideas in user-friendly language to non-technical staff and end users.Keen attention to detail.Proven analytical and problem solving abilities.Ability to effectively prioritize and execute tasks in a high-pressure environment.Exceptional customer service orientation.Experience working in a team-oriented, collaborative environment.Exceptional written and oral communication skills.

Education/training :Bachelor’s Degree in Computer Information Systems, or related field from an accredited program or equivalent combination of related education and experience.

Independent action(s) required:Development of relationships with key stakeholders and end users.Negotiation, management and monitoring of Service Level Agreements.Production of enterprise metrics related to service delivery, support, and customer satisfactionManages projects, assesses workload and assigns appropriate resources.

Physical Requirements (includes use of assistance devices as appropriate):Activities: Prolonged standingMental/Sensory: Strong recall, Reasoning, Problem solving, Hearing, Speak clearly, Write legibly, Reading, Logical thinkingEmotional: Fast pace environment, Able to handle multiple priorities, Able to adapt to frequent change

Pay: $70,000.00 - $100,000.00 per year

**Benefits**:

- Dental insurance
- Health insurance
- Paid time off
- Retirement plan
- Vision insurance

Experience level:

- 5 years

Schedule:

- 8 hour shift
- Day shift
- Holidays
- Night shift
- Weekends as needed

**Education**:

- Bachelor's (required)

**Experience**:

- IT Management: 5 years (required)
- Project implementation: 1 year (required)
- ITIL: 1 year (required)

Shift availability:

- Day Shift (required)
- Night Shift (required)

Ability to Relocate:

- Richmond, VA: Relocate before starting work (required)

Work Location: In person

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