Help Desk Technician

3 weeks ago

Columbia, United States Aspis Consulting Full time

This is a remote position.

The Help Desk Technician provides primary technical support within an office setting typically assisting employees and users with technical issues related to computer systems software and hardware. The role involves maintaining a close and highly responsive relationship with endusers performing various support duties that require a solid understanding of IT routines software programs and hardware maintenance. Proficiency with troubleshooting and office software programs is required due to the use of technology in the work environment.

Key Responsibilities:

  • Offer firstline support for endusers by responding to inquiries diagnosing technical issues and providing solutions for hardware software and network problems.
  • Work independently with minimal supervision to troubleshoot and resolve technical problems reported by users either remotely or onsite.
  • Assist in installing configuring and updating software applications on user devices ensuring compatibility and optimal performance.
  • Support the setup maintenance and repair of office equipment including desktops laptops printers and other peripherals.
  • Work closely with crossfunctional IT teams including system administrators developers and network engineers to escalate and resolve complex issues.
  • Prepare and maintain clear and concise technical documentation for support processes troubleshooting steps and frequently asked questions.
  • Provide guidance to endusers on best practices for using office technology including software applications email and security protocols.
  • Utilize a ticketing system to track prioritize and manage incoming support requests ensuring timely resolution and clear communication with users.
  • Assist in implementing and maintaining security measures including antivirus installations software updates and password management.
  • Regularly monitor and report on system performance identifying potential issues before they impact users.
  • Support the deployment of new hardware and software ensuring systems are delivered on time and meet quality standards.
  • Stay updated with the latest industry trends technologies and best practices; participate in training sessions and workshops to enhance technical skills.
  • Offer feedback and suggestions to improve IT support processes tools and methodologies increasing efficiency and user satisfaction.
  • Support the IT team with additional tasks as needed including maintaining inventory updating systems and supporting endusers with technical issues.
  • Ensure that all IT support activities comply with organizational standards and best practices providing highquality service to users.
  • Actively seek opportunities to improve knowledge of new technologies tools and methods to enhance the support provided to endusers.
  • Other Duties as Assigned.


We are an equalopportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin gender identity disability protected veteran status or any other characteristic protected by law. We will consider qualified applicants with criminal histories consistent with applicable law.



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