IT Support Technician

5 months ago

Columbia, United States EquipmentShare Full time

EquipmentShare is Hiring an IT Support Technician

EquipmentShare seeking an IT Support Technician with the option of remote work. This position provides basic to advanced support for all of our EquipmentShare locations supporting our IT team as the department continues to grow.

Primary Responsibilities

First line of support in troubleshooting; respond to requests for technical
assistance by phone call, in person, email, Slack, or our ITSM platformProvide IT support for all EquipmentShare locations during business hoursProvide Audio / Visual support for events during and outside of normal business
hoursTravel to and provide support for local Corporate locationsAssist users with connectivity issues with devices, monitors, printers, etcCollaborate with coworkers and other departments to research problems and find
solutionsAssist with device upgrades to make sure data is carried over to the new deviceDevelop training materials, such as manuals and visual displaysTrain new users with software and hardware over the phone, in person or in
virtual environmentsAssist Implementation team as needed with onboarding new employeesAssist with offboarding proceduresSet up devices for upcoming projects by installing needed softwareBe a part of the on-call rotation after business hours, including weekendsPerform miscellaneous job-related duties as assigned

Why We’re a Better Place to Work

Competitive salary.Medical, Dental and Vision coverage for full-time employees.401(k) and company match.Generous paid time off (PTO) plus company paid holidays.Stocked breakroom and full kitchen, chef prepared meals daily (breakfast and lunch).State of the art onsite gym (Corporate HQ) with instructor led-courses/Gym stipend for
remote employees.Seasonal and year round wellness challenges.Company sponsored events (annual family gatherings, happy hours and more).Volunteering and local charity initiatives that help you nurture and grow the communities you
call home. Employees receive 16 hours of paid volunteer time per year.Opportunities for career and professional development with conferences, events, seminars
and continued education

About You 

Our mission to change an entire industry is not easily achieved, so we only hire people who are inspired by the goal and up for the challenge. In turn, our employees have every opportunity to grow with us, achieve personal and professional success and enjoy making a tangible difference in an industry that’s long been resistant to change. 

Skills & Qualifications

Audio / Visual support experience required
● Associate’s degree in computer science or related field OR 2+ years of
experience working in a help desk environment/customer service environment
preferred
● Proficiency with both Mac and Windows, mobile devices and other tech products
● Detail oriented with ability to keep detailed notes on tickets
● Ability to diagnose and resolve basic to advanced computer technical issues
● Good problem solving, analytical, and team working skills
● Excellent communication and interpersonal skills
● Customer oriented, empathetic and cool tempered
● Ability to handle multiple tasks at the same time and follow through

Physical Requirements:

Occasional travel (3-4 trips per year)

EquipmentShare is an EOE M/F/D/V

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