Technology Support Specialist

1 month ago


Columbia, United States Core Technology Solutions Full time

What Will You Do In This Role:

  • Track and receive incoming tickets, coordinate, organize and disperse tickets to technicians.
  • Take the tickets and create and work directly with IS to get to the correct support levels.
  • Oversee team of 3 technicians who manage all high severity incidents across the IT Department.


Required Skills:

  • Highly proficient in Word, Excel, Outlook, SharePoint.
  • Experience with ticketing systems (ServiceNow preferred).
  • Hands-on experience providing hardware / software troubleshooting.
  • Strong verbal/written communicator, proficient typist with minimal errors, quality control over all output, calm negotiator for teams in disagreement.


Experience / Educational Requirements:

  • Bachelor's Degree in Computer Science, Information Technology or job related degree.
  • OR an Associate Degree in Computer Science, Information Technology or other job related degree + 2 years of job related technical help desk experience


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