Area Leader

4 weeks ago

Austin, United States Valet Living Full time

Reporting to the Operations Manager, the Area Leader is responsible for overseeing and managing the timely and efficient collection of waste, recycling, and compost across 20 to 40 multifamily communities.  This role includes supervising a team of 15 to 40 part-time Service Valets and ensuring that service delivery meets the highest standards of quality within the assigned territory.  This position requires a blend of hands-on leadership, team supervision, and strong organizational skills to deliver seamless operations and exceed service expectations.

Hourly Pay Range: $19.00-$21.00

Schedule: The core work hours are 6:00pm 12:30am, with two additional flex hours and a 30-minute unpaid meal break to complete the 8-hour shift. Shifts may vary depending on business and operational needs.

Work environment:  Approximately 70% of time will be spent in the field managing and optimizing day-to-day operations, with the remaining 30% dedicated to administrative tasks from a home office.  

Company Vehicle is Provided

Responsibilities:

Service Operations:

  • Oversee the timely, safe and efficient collection of trash, recycling, and compost for assigned apartment communities, consistently meeting the high service standards expected by our clients
  • Regularly visit communities to assess service quality, complete container audits, identify any potential safety concerns, and promptly report or address issues as needed
  • Utilize the iValet dashboard to monitor performance in real-time, identifying opportunities for improvement to enhance both productivity and service quality
  • Review arrival, departure, tracking, observation and last call photographs
  • Respond to and log resident or community complaints in Salesforce, ensuring timely resolution and documentation of all concerns
  • Actively seek alternative coverage for Service Valet callouts, and step in to cover shifts when no alternative is available to maintain uninterrupted service
  • Ensure Service Valets have the resources needed to perform service, including equipment, access keys, and other necessary tools
  • Collect necessary supplies such as personal protective equipment (PPE), containers, and brochures from the warehouse, and assist with container distributions and other tasks to ensure client satisfaction

Team Support:

  • Provide training on company procedures, ensuring compliance with policies, safety standards, and best practices, while instilling our mission of delivering exceptional service
  • Supervisors are responsible for ensuring Service Valets uphold our mission, taking the trash whenever possible and leaving educational tags when guidelines aren't followed
  • Create, maintain, and communicate work schedules with clarity and professionalism, ensuring Service Valets receive sufficient notice to plan their weeks effectively
  • Oversee and approve timecards, verifying that reported hours are accurate and align with the budgeted hours expected for each community
  • Ensure adherence to safety standards, including the correct use of personal protective equipment (PPE), and promptly report any safety incidents
  • Offer ongoing coaching to support Service Valets and recognize their efforts with positive, constructive feedback
  • Promote open communication, ensuring Service Valets feel valued, supported, and well-informed
  • Hold regular meetings with Service Valets to provide ongoing training, share updates, address concerns, and resolve any issues

Additional Responsibilities:

  • Actively participate in team meetings, whether virtually or in person, as required to stay informed
  • Partner with the Operations Manager to monitor staffing costs and ensure adherence to budget guidelines
  • Oversee the maintenance and upkeep of fleet trucks, ensuring vehicles are properly serviced and in compliance with safety standards
  • Occasionally assist with recruitment and hiring efforts, collaborate with clients, and support recovery efforts in areas outside assigned territory when needed
  • Take on other tasks and responsibilities as assigned to support the overall success of the team

Qualifications:

  • High school diploma or GED required
  • Supervisory experience preferred, with the ability to supervise and lead teams effectively
  • Proficiency in Microsoft Office Suite required, including Outlook for email and calendar management, and basic Excel skills for data tracking and reporting
  • Ability to efficiently oversee associates across multiple communities, ensuring timely and accurate service delivery while prioritizing critical operational needs
  • Highly adaptable to changing circumstances, with the ability to pivot strategies as needed in dynamic environments, ensuring continued operational success
  • Skilled in managing schedules, timecards, and administrative tasks, ensuring seamless day-to-day operations and maintaining high team productivity
  • Ability to review key operational metrics, swiftly identify inefficiencies or service quality issues, and implement targeted solutions that drive improvement
  • Strong communicator with the ability to provide clear, professional, and empathetic support, fostering a positive associate experience
  • Proven capability to inspire, engage, and motivate associates, fostering collaboration and a productive work environment that encourages success
  • Dedicated to upholding the highest standards of integrity, professionalism, and ethical conduct in all aspects of work

Physical Requirements and Special Conditions of Employment:

  • This position requires lifting and/or carrying up to 50lbs, walking distances including up and down stairs, bending at waist and/or knees, and raising arms at/over shoulders
  • Ability to frequently work outdoors and work/drive in changing weather conditions
  • Valid drivers license and ability to operate a company vehicle in a manner consistent with local and state rules and regulations and company policy
  • Ability to be exposed to disagreeable odors

Comprehensive Benefits for Full-Time Associates:

  • Health Benefits: Medical, dental, and vision coverage for you and your family, including a Healthcare Savings Account (HSA) with employer contributions and Flexible Spending Accounts for healthcare and dependent care.
  • Financial Security: 401k Savings Plan with company match, comprehensive insurance options including disability, life, AD&D, and business travel.
  • Paid Time Off: Up to 20 days of PTO per year, plus 10 holidays, 1 floating holiday, and 1 volunteer day.
  • Professional Development: Tuition reimbursement up to $5,250 per year and access to our online education center.
  • Additional Benefits: Referral bonuses, pet insurance, associate assistance programs, relief fund, discount programs, rewards, recognition, and free access to Torch Fitness virtual programs.

The final compensation will be determined based on various factors, including the candidate's location, level of experience, and skill set. As such, it may fall outside the range listed above.

Required qualifications:
  • Legally authorized to work in the United States
  • At least high school diploma or equivalent or higher
  • Valid driver's license
Preferred qualifications:
  • Able to work in an environment with fluctuating temperatures
  • Able to comfortably lift 50 lbs

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