Shift Leader Position
3 weeks ago
The Shift Leader is a key member of our team, responsible for ensuring the smooth operation of our ice cream shop. This role involves supervising front-end staff, enforcing opening and closing procedures, and maintaining a clean and safe environment for customers.
Key Responsibilities- Supervise and train front-end staff to provide excellent customer service
- Enforce opening and closing procedures, including counting drawers and preparing deposits
- Maintain a clean and safe environment, including the shop and kitchen areas
- Monitor staff performance and report any issues to the Shop Manager
- Assist with maintaining staff knowledge base for new flavors and preparation methods
- Identify and resolve customer issues in a timely and friendly manner
- Ability to work a flexible schedule, including evenings and weekends
- Excellent communication and customer service skills
- Ability to stand for long periods and lift up to 50 pounds
- Basic math skills and ability to handle cash and credit transactions
- Knowledge of principles and processes for providing customer and personal services
Lick Honest Ice Creams offers a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about ice cream, we encourage you to apply for this exciting opportunity.
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