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Field Service Advisor

3 months ago

Cypress, United States Yamaha Motor Corporation, USA Full time

Yamaha has an excellent opportunity for a Field Service Advisor to join our Motorsports team in Cypress, CA. The Field Service Advisor serves dealers and customers by providing technical support for Motorsports (Motorcycle and RV) products. They will be assigned a Region as primary area of coverage and other areas as needed secondarily. They will work to resolve and reports product and service problems, activates service training and best practices and provides technical support at assigned weekend events.

What you'll be doing:

  • Resolves product or service problems by clarifying issues, determining cause, of problems, and providing proper solutions. Expedites correction or adjustment and follows up to ensure resolution.
  • Provide dealer technical diagnostic support via in-field visit, phone, email, or dealer portal for all Motorsports (Motorcycle and RV) product and diagnostic tools.
  • Interface with other Yamaha personnel in service, parts, sales, or other divisions to obtain the information necessary to make objective equitable decisions.
  • Evaluates customer or dealer requests for assistance on Yamaha products and determines the type and amount of assistance to be provided by YMUS.
  • Maintains customer records by updating account information.
  • Support the factory with information regarding product concerns with market reports, including technical diagrams, parts collection, and customer feedback.
  • Review and accurately adjudicate warranty authorizations and goodwill claims.
  • Assist Customer Relations and Dealer support teams with technical advice as needed, and travel in field as needed to assist.
  • Carry out various special assignments such as: warehouse projects, new & existing dealer service department - best practices training, YTA training, service dept. branding initiatives & technical support at assigned Customer Demo, Dealer & Corporate Events
  • Perform a variety of basic tasks, including executing moderately complex projects and tasks, including negotiating repair costs and providing authorizations. Able to goodwill up to $2500.00

What you’ll need to be successful:

  • Bachelor’s Degree or equivalent combination of education and experience
  • 7+ years of experience as a powersports technician, with formal powersports service training
  • Advanced Proficiency in MS Office (i.e., Excel, Word, and Power Point)
  • Ability to travel in market a must.
  • Excellent customer service skills.
  • Strong written and oral skills, with a focus on detail and accuracy.
  • Analytical, problem solving and multi-tasking skills.

Don’t meet every single requirement? Studies have shown that women and underrepresented minorities are less likely to apply to jobs unless they meet every single qualification. At Yamaha, we understand that talent comes in various forms, as such we are dedicated to building a diverse, inclusive, and authentic workplace. If you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles

What’s in it for you:

  • 401(k) and Profit Sharing
  • Fertility Benefits
  • 37.5-hour workweek
  • Medical, Dental, Vision
  • Life and AD&D Insurance
  • Wellness Program
  • Short-Term Disability Coverage (for hourly roles)
  • Long-Term Disability
  • Student Debt Repayment Benefits
  • Ability to borrow Yamaha product

Reports to: Department Manager

Yamaha Motor Corporation, USA is proud to be an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identify, national origin, veteran or disability or any other status protected by federal, state, or local law. We celebrate diversity and are committed to creating an inclusive environment for all employees.