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Technical Analyst

2 months ago

Chicago, United States SPECTRAFORCE Full time

Title: Technical Analyst

Location: Chicago, IL (Onsite)

Duration: 24 months

Description:

skilled and motivated Technical Analyst to support the Trading team. This role focuses on providing technical assistance and troubleshooting support to 40-50 traders, ensuring that trading applications, devices and systems operate smoothly. The successful candidate will be proficient with ServiceNow, skilled in issue resolution, and able to collaborate effectively with both application support teams and end-users.

Must Haves:

4+ years of break/fix experience

Experience with ServiceNow Ticketing System

Familiarity with office suites (e.g., Microsoft Office, Google Workspace), email clients, and web browsers

Strong verbal and written communication skills to explain technical concepts clearly to non-technical users

Ability to listen attentively and understand user issues to provide accurate support

A focus on providing excellent service, including patience, empathy, and professionalism

Strong documentation skills

*Soft skills and technical abilities are equally as important for this role Need to make people feel comfortable and make sure infrastructure team is delivering.

Plusses:

Financial industry and applications experience

Established in 2004, SPECTRAFORCE® is one of the largest and fastest-growing diversity-owned staffing firms in the US. The growth of our company is a direct result of our global client service delivery model that is powered by our state-of-the-art A.I. proprietary talent acquisition platform, robust ISO 9001:2015/ISO 27001 certified processes, and strong and passionate client engaged teams.

We have built our business by providing talent and project-based solutions, including Contingent, Permanent, and Statement of Work (SOW) services to over 140 clients in the US, Canada, Puerto Rico, Costa Rica, and India. Key industries that we service include Technology, Financial Services, Life Sciences, Healthcare, Telecom, Retail, Utilities and Transportation.

SPECTRAFORCE is built on a concept of “human connection,” defined by our branding attitude of NEWJOBPHORIA®, which is the excitement of bringing joy and freedom to the work lifestyle so our people and clients can reach their highest potential. Learn more at:



EEOC: SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws. Please contact Human Resources at LOA@spectraforce.com if you require reasonable accommodation.