Account Coordinator

3 weeks ago


Lebanon, United States Nexien Inc. Full time

Qualification:


  • Korean/English Bilingual Required
  • Strong communication skills with a problem-solving attitude
  • Excellent computer skills ( MS Office in particular)
  • Organizational and time-management skills
  • Hands-on experience with CRM software
  • Highly motivated, self-directed, and customer service oriented
  • Demonstrate strong attention to detail and a sense of urgency
  • Ability to learn and perform multiple tasks in a fast-paced environment
  • Ability to work independently as well as in a team environment
  • Associate's degree (Community College degree)


Responsibilities:


  • Assisting customers of the US branch with product-related questions by email and in person
  • Handling claims regarding refunds or exchanges
  • Processing orders are given over the phone, email, or internal ERP system
  • Handling communication with customers and vendors to ensure on-time payment
  • Assisting in coordinating the delivery process to meet guarantees to customers
  • Manage relationships with customers
  • Update internal databases with account information
  • Liaise with internal teams to ensure proper pre-and post-sales service
  • Prepare, file, and retrieve sales-related documents such as invoices and PO Status

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