Data Center Engineer

4 weeks ago


WinstonSalem, United States World Wide Technology Full time

Senior Technology Operations Analyst (Winston Salem, NC)

Location: Winston Salem, NC or San Antonio, TX

Duration: 6 Months (til end of January and then possibility over going perm after if all goes well)


Job Details:

  • 100% onsite supporting our 24x7x365 operations
  • Will work 36 - 48 hours weekly depending on coverage needs
  • Normal work schedule for this role will be Friday – Monday, 7am – 7pm
  • Individual will need to be prepared to work nights and alternate shifts if the need were to arise.


Job Duties/Responsibilities:

  • Support technology deployments, upgrades, refreshes, decommissions (~ 50% of time will be spent on these duties).
  • Asset Management – document and update asset details, operational environments, and functional roles for all IT assets in the Data Center Information Management System
  • Install and document data center infrastructure (e.g., cabinets, racks, patch panels, copper cabling, fiber cabling)
  • Install, document, and configure compute, network, and storage systems
  • Install, test, validate, & document firmware update
  • Support Incidents & Changes (~ 25% of time will be spent on these duties)
  • Analyze, prioritize, and respond to alerts, notifications, and requests that come to designated inboxes, phones, dashboards, and intake system
  • Create and update Incident Records, coordinate with Technology Operations Center, and vendors; escalate based on exposure, risk, and skillsets needed, leverage on call resources
  • Interact with third party hardware and/or software vendors by initiating and supporting vendor services as necessary and validating repair activities of vendors, seek status updates, coordinate RMAs, and escalate as needed
  • Manage, Coordinate, and Audit Change Request
  • Provide technical training for Lowe’s employees as identified by data center leadership (~ 10% of time will be spent on these duties)
  • Support general data center operations responsibilities (~ 15% of time will be spent on these duties)
  • Perform periodic walkthroughs/site surveys
  • Assist with vendor visits; sign in/out, escort during visits
  • Review inboxes, alert consoles, and SMS notifications
  • Other duties as identified by data center leadership


Required Skills/Qualifications:

  • 4 Years Experience working in a data center
  • 3 Years Experience working with third party IT vendors and/or software/hardware suppliers
  • 3 Years Experience writing technical documentation or standard operating procedures related to IT technical support or deployment
  • 2 Years Experience in an IT role requiring interaction with senior management
  • 2 Years Experience rack, stack, cabling hardware in IT racks/cabinets
  • 2 Years Experience troubleshooting physical connectivity issues (copper and fiber)
  • 2 Years Experience working with structured cabling infrastructure


Certifications: VMware Certified Professional (VCP) or higher is preferred.


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