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Account Operations Administrator

3 months ago

Hoboken, United States Phaxis Full time

Currently partnered with a well-established international bank expanding their Front Office Operations Team looking for an Account Operations Administrator. The Account Operations Administrator is responsible for managing and executing daily transactions for third-party fund managers and direct customer accounts. This role involves handling customer inquiries, ensuring accurate account setup, maintaining client relationships, and supporting corporate action services. The ideal candidate will have a strong background in security operations, with a focus on both global and domestic custody operations, and a commitment to delivering high-quality service.

Key Responsibilities:

  • Address customer inquiries promptly, investigating and resolving discrepancies
  • Act as a liaison between customers and various Bank departments to resolve account-related matters
  • Process manual customer instructions efficiently
  • Assist in monitoring and processing corporate action instructions, including standing instructions
  • Provide accurate trade status reports to customers
  • Facilitate the setup of new accounts for third-party fund managers and direct customers
  • Collect and verify all required documentation for account opening
  • Performs all BSA/AML assigned duties as listed in the “Amended and Restated Policy Regarding Opening, Monitoring and Closing of Custodial Accounts” as found on Employee Access

Qualifications:

  • Bachelor's degree or equivalent in Business or Economics.
  • Strong understanding of technical aspects of custody process, specifically corporate actions
  • 2-3+ years of experience in security operations, particularly in global and domestic custody operations, or customer service