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Account Manager

4 months ago

Columbia, United States Froggy's Fog Full time

Job Responsibilities

As an Account Manager, you will work with a customer book of business and prospects to provide exceptional customer service and support. You will be required to use Salesforce as well as Microsoft Office products to detail your daily communication and set tasks and create opportunities.


Major Responsibilities: The primary responsibility of the Account Management position is to manage existing relationships and develop new relationships to bring in new business.

  • Service assigned accounts quickly and efficiently while providing high quality customer experience and service
  • Complete required reporting in a prompt and accurate manner
  • Work to professionally resolve/deescalate all issues for assigned accounts, bringing any critical issues to the proper points of escalation
  • Perform a number of accounting functions with internal team
  • Non-standard working hours are required for this position as it is base salary plus commission


Job Requirements

Key Selection Criteria:

Froggy’s Fog Account Managers spend most of their time interacting with our customers on the phone or through email. Criteria include:

  • 3+ years of Sales experience
  • 1 – 2 years of experience in Microsoft Excel and Outlook
  • Strong communication and interpersonal skills
  • Excellent organizational and time management skills
  • High level of attention to detail
  • Salesforce management experience is preferred


You will be successful in this role if you:

  • Are driven to overcome roadblocks to success, and use adversity as a motivator for change and development
  • Are able to interact with colleagues as a true team; you create a positive work environment and generate goodwill and teamwork. Your demeanor and approach is professional and polished, and you actively work towards problem-solving, not problem-bringing
  • Nurture your relationships with honesty, gratitude, and respect
  • Are resourceful, hold yourself accountable in all ways, and can adapt to a dynamic workload
  • Seek honest feedback and promote openness, self-awareness, and personal growth
  • Demonstrate that ‘good enough’ is indeed the enemy of great, but also do not let aspirations of perfection stifle your ability to deliver rapidly and grow
  • Have the ability to prioritize and manage multiple simultaneous projects with various internal teams


This is a hybrid position in that working from home will be approved in time with in person training to take place at our office locations. There will be 12-15 weeks of travel included with this position to Tradeshows Froggy’s Fog actively attend and exhibit at to continue to grow our reach into new markets and attract new customer.

The salary for this position will be decided upon experience and discussed with formal offer. Salary is paid bi-weekly with monthly commission payments made on the 15th of the following month.


Employee Benefits

Froggy’s Fog offers several employee benefits, including eligible health, dental, and vision insurance and 401(k) plan that matches up to a 4% of an employee’s annual compensation. Froggy’s Fog promotes employees’ work-life balance and to assist, we offer a PTO time that accrues throughout the year and based on tenure additional weeks are earned. 6 paid holidays throughout the year – as a company we follow FedEx/UPS shipping closures; if they are delivering we are open to assist customer needs.


EEOC Statement

Froggy’s Fog adheres to all applicable federal, state, and local laws regarding equal employment opportunity that make it illegal to discriminate against a job applicant or an employee because of the person's race, color, religion, sex, pregnancy or pregnancy-related condition, sexual orientation, gender identity or expression, national origin, age (40 or older), handicap or disability, genetic information, or military status. It is also illegal to discriminate against a person because the person complained about discrimination, filed a charge of discrimination, or participated in an employment discrimination investigation or lawsuit.


Froggy’s Fog is committed to fully complying with the Americans with Disabilities Act (ADA), which ensures equal opportunity for qualified persons with disabilities. Reasonable accommodation is available to all disabled employees, where their disability affects the performance of job functions. All employment decisions are based on the merits of the situation in accordance with defined criteria, and not on the disability of the individual. The Company will follow any state or local law that provides individuals with disabilities greater protection than the federal ADA law.