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Account Support Representative

2 months ago

Hoffman Estates, United States Omron Automation Full time

Work at OMRON


OMRON is the world’s leading manufacturer and distributor of personal heart health and wellness products. Since OMRON invented its first blood pressure monitors more than 40 years ago, the company has been passionate about empowering people to take charge of their health at home through precise technology. OMRON provides the World’s #1 Blood Pressure Monitor (Global Home Appliance Market Comprehensive Survey 2020 by Fuji Keizai Co., Ltd. (2019)). The company’s mission is Going for Zero, the elimination of heart attacks and strokes. Omron Healthcare – US, headquartered in Hoffman Estates, IL, is the healthcare subsidiary of Omron Corporation, a $8 billion global technology company celebrating more than 80 years of success.


Omron also has recently launched VitalSight™ by OMRON. VitalSight™ by OMRON is a remote patient monitoring (RPM) program committed to supporting healthcare organizations in realizing remote care’s potential for blood pressure management. VitalSight was developed in response to OMRON’s nearly 50 years’ experience in supplying clinically accurate home patient monitoring devices and personal heart-health technology. As a leader in at-home monitoring devices, it only makes sense that OMRON designed VitalSight to make participation in a clinically relevant remote patient monitoring program easier for both patients and providers—all in pursuit of Going for Zero mission.


Account Support Representative

This position is an integral part of the Omron Healthcare Operations team - working directly with customers, company sales representatives and supply chain management team members. This position will work with all aspects of the company to facilitate a smooth flow of orders to cash. Responsible for managing all aspects of order entry and communicating with customers on the status of their orders.


Our Commitment to Employees:

  • Training and Career Development Program to give employees a learning path with the necessary tools and resources they need to help build their career at Omron.
  • Great financial opportunities with competitive compensation, immediate 401k match with 100% vesting, profit sharing, and Blue Cross Blue Shield for medical, dental, vision and prescription drug benefits.
  • Community Programs that includes activities with local non-profit organizations and a Matching Gift Program.
  • Work-Life Balance with Flexible Work Arrangements, Flexible Work Hours, and Sick/Vacation/Holiday Pay.
  • Wellness Programs such as Walking Contests, Nutritional Learning Sessions, On Site Flu shots or Health Screenings, etc.
  • Education Assistance Program.


Responsibilities:

  • Supports an efficient order to cash process for the customers.
  • Enters/Reviews Sales Order information.
  • Initiates the necessary information for daily shipments based on the customers requested delivery requirements.
  • Coordinates customer delivery including quoting the freight charges, communicating the delivery details internally and externally, and monitoring until closure.
  • Provides customers with requested information through both oral and written communication.
  • Expedites all intra-company functions to assure timely shipment of product. Escalates issues as needed.
  • Monitors customer web sites during prescribed windows of time to identify changes in customer requirements. Modifies internal procedures to reflect these changes.
  • Issues Return Material Authorizations; will serve as primary or backup for returns processing.
  • Manage VitalSight RPM program orders and other VitalSight customer-facing activities, as assigned.
  • Assist with EDI order process and trouble-shooting; will serve as backup for this process, as assigned.
  • Assist Deductions Specialist on investigation of chargebacks from customers; communicate with customers to resolve discrepancies, as assigned.
  • Canada (and some US states) recycling policies, processes, and reporting by working with supply chain function, as assigned.


Job Requirements:

  • High school diploma or equivalent required; associate or bachelor’s degree is preferred.
  • Minimum of 1 year in Customer Service and/or Operations required, 3 years preferred.
  • Experience in business-to-business (B2B) operations and/or manufacturing distribution is preferred.
  • Experience working with U.S. based retail customers is preferred.


Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Omron we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.


Omron is an Equal Opportunity Employer. We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, we comply with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.