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Customer Service Representative
2 months ago
At FANUC America Corporation we are passionate about our customers, our employees, and the work we perform. We maintain a workplace where individuals can be proud of, where talents are embraced, and results are encouraged and supported. We are looking for talented people who value integrity, informed decision-making and collaboration. If you believe you are one of those talented people, and are interested in being considered for a career at FANUC America , we invite you to apply today FANUC America Corporation is the world leader in robotics, CNC systems and factory automation and has been voted by our employees as a Top Workplace year after year. Our innovative technologies and proven expertise help manufacturers in the Americas to be more efficient, reliable and profitable. FANUC America is currently searching for a Customer Service Representative in our Part Sales Departmentin the Hoffman Estates, IL areato join our team. The Customer Service Representative will serve customers by providing information about FANUC products and services in a professional, friendly and knowledgeable manner. Accurately process orders and respond to customer inquiries. Communicate effectively both internally and externally to meet and exceed customer’s service expectations. Primary responsibilities will include: Providing exceptional telephone, email and fax support to internal and external inquiries Receiving, processing and verifying accuracy of spare parts and repair orders from customers Generating and supplying quotes Opening, updating and maintaining accounts information Providing status updates and lead times for parts orders Initiating required actions in response to order change requests, including the maintenance of the order, updating information files, communicating changes to appropriate departments Collaborating with Operations, Accounting, Logistics and Technical Support groups to satisfy customer’s delivery requirements Expediting resolutions of customer’s problems and complaints Position may include additional duties as assigned. Ideal candidate will have the following education, experience, knowledge, and skills: Associate’s Degree or equivalent experience in related field Minimum 3 years customer service call center experience Knowledge of FANUC parts and products a plus Familiar with warehouse and service environment Excellent communication, interpersonal, and organizational skills- ability to effectively communicate, resolve problems, and maintain good relations with internal and external customers Exceptional technology skills, including Microsoft Windows and Microsoft Office Suite, and Internet Ability to handle and proficiently utilize number of different computer applications simultaneously Technical background a plus Availability to work during Call Center hours- 7 AM to 7 PM with occasional overtime if needed Must be able to use ACD headset. Normal office environment with uniform temperatures. Physical mobility required to sit, stand, and walk. Occasionally may be required to lift, hold, or carry objects weighing up to 10 pounds. Manual/finger dexterity in both hands is needed to operate a computer keyboard and calculator. We offer market competitive pay and benefits programs, as well as opportunities for advancement, knowledge and skill development, and recognition of individual achievements. In addition, we offer the following benefits to our employees: 401(k) Retirement Program Life Insurance Short-Term & Long-Term Disability Plans Tuition Reimbursement Wellness Program Flexible Spending Accounts Employee Assistance Program Generous Holiday & Vacation Program Sponsorship is not provided for this position. Equal Opportunity Employer, including disabled and veterans. #J-18808-Ljbffr
