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Help Desk

3 months ago

Columbus, United States Insight Global Full time

Must Haves:

  • 1+years’ experience in a helpdesk, PC/desktop support type role resolving routine tier 1 & 2 issues
  • Experience troubleshooting Windows 10 OS and Windows 11 OS.
  • Experience troubleshooting peripheral devices, including printers, scanners, and Apple mobile devices
  • Experience supporting users both over the phone remotely, and in person
  • Worked on a Windows deployment, refresh of end point hardware/Windows migration
  • Experience troubleshooting peripheral devices, including printers, scanners, and mobile devices
  • Experience imaging and deploying machines, preferably using SCCM (similar tools are fine)
  • Excellent soft skills and customer service


Plusses:

  • VDI Experience
  • SCCM Imaging
  • Experience with Microsoft Intune preferred but not required
  • Experience with Microsoft Windows Autopilot preferred but not required


Day to Day:

A client of Insight Global is looking for a PC/Desktop Support technician to work in Columbus, Ohio.


  • Seeking PC Technician with primary responsibilities around desktop support, imaging and customers service. Performs basic workstation troubleshooting and maintenance by collection of information to respond and or resolve routine tier 1 & 2 problems. May be used from time to time to support the ITS Call Center when needed.