Contract Coordinator
3 weeks ago
Position Title: Contract Coordinator
Length of Assignment: 8 months
Location/Site: Hybrid in North Chicago, IL (60064)
Purpose:
The primary goal of this position is to partner with customers to resolve Contract Management System (CMS) issues efficiently through various communication channels, including phone, email, and Microsoft Teams. The role involves providing support and guidance to professionals across the CMS customer base and ensuring accurate contract processing within the CMS. Prior experience with contractual agreements and familiarity with different CMS applications is essential.
Responsibilities:
- Develop an in-depth understanding of the CMS platform.
- Respond to customer inquiries promptly and accurately.
- Assist with navigation and how-to questions related to various workflows, such as onboarding, contract review, and Adobe Sign contract execution.
- Collaborate with internal stakeholders to identify and implement improvements to external/internal CMS communications, reference/training guides, and iHUB system “help text” functionality.
- Diagnose software issues and liaise with systems teams to resolve roadblocks.
- Monitor the status of contracts for US, OUS consultants, and affiliate Client-managed contracts.
- Independently review, draft, and process standard boilerplate contractual template agreements through the CMS.
- Respond to Client Consulting hotline inquiries and direct calls to the appropriate resources.
Qualifications:
- High school diploma or equivalent required; some college education preferred.
- 2-4 years of experience in a contracting, customer service, or administrative role, preferably within the pharmaceutical industry, with a commitment to delivering high-quality customer service.
- Proficiency in Microsoft Word, Excel, Outlook, OneNote, Teams, DocuSign, and Adobe Sign.
- Experience with Smartsheet is a plus.
- Strong aptitude for systems and business processes.
- Ability to interface effectively with all levels of Client employees, external Healthcare Professionals, Scientific Advisors, Vendors, and Patients.
- Quick learner with excellent attention to detail, strong problem-solving abilities, and critical thinking skills.
- Exceptional communication, presentation, and interpersonal skills, with a dedication to providing outstanding customer service.
About Us: Established in 2004, SPECTRAFORCE® is one of the largest and fastest-growing diversity-owned staffing firms in the US. The growth of our company is a direct result of our global client service delivery model that is powered by our state-of-the-art A.I. proprietary talent acquisition platform, robust ISO 9001:2015/ISO 27001 certified processes, and strong and passionate client engaged teams. We have built our business by providing talent and project-based solutions, including Contingent, Permanent, and Statement of Work (SOW) services to over 140 clients in the US, Canada, Puerto Rico, Costa Rica, and India. Key industries that we service include Technology, Financial Services, Life Sciences, Healthcare, Telecom, Retail, Utilities and Transportation. SPECTRAFORCE is built on a concept of “human connection,” defined by our branding attitude of NEWJOBPHORIA®, which is the excitement of bringing joy and freedom to the work lifestyle so our people and clients can reach their highest potential. Learn more at:
Benefits: SPECTRAFORCE offers ACA compliant health benefits as well as dental, vision, accident, critical illness, voluntary life, and hospital indemnity insurances to eligible employees. Additional benefits offered to eligible employees include commuter benefits, 401K plan with matching, and a referral bonus program. SPECTRAFORCE provides unpaid leave as well as paid sick leave when required by law.
Equal Opportunity Employer: SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws. Please contact Human Resources at LOA@spectraforce.com if you require reasonable accommodation.
California Applicant Notice: SPECTRAFORCE is committed to complying with the California Privacy Rights Act (“CPRA”) effective January 1, 2023; and all data privacy laws in the jurisdictions in which it recruits and hires employees. A Notice to California Job Applicants Regarding the Collection of Personal Information can be located on our website. Applicants with disabilities may access this notice in an alternative format by contacting NAHR@spectraforce.com.
LA County, CA Applicant Notice: If you are selected for this position with SPECTRAFORCE, your offer is contingent upon the satisfactory completion of several requirements, including but not limited to, a criminal background check. We consider qualified applicants with arrest or conviction records for employment in accordance with all local ordinances and state laws, including the Los Angeles County Fair Chance Ordinance for Employers (FCO) and the California Fair Chance Act (FCA). The background check assessment will consider whether a criminal history could reasonably have a direct, adverse impact on the job-related safety, security, trust, regulatory compliance, or suitability for this role. Such findings may result in withdrawal of a conditional job offer.
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